Seize global opportunities
Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.
Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.
About our Team
As Technical Analyst in Level 2 support, you will be part of Digital Products Global Technical Support Centre in Chennai. Our department is composed of Engineering and Technical support where we each contribute multiple projects and customers Globally. Even though we are based in Chennai, there will be travel to our customer place whenever is required. Our stakeholders are Process Control / Product control Commissioning, Engineering, Digital smart products (IIOT) colleagues, culturally diverse atmosphere.
Role:
You will be part of our 24x7 Global Plantline Service Technical Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to FLSmidth Digital products (Automation Technologies).
Your responsibilities
- Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
- Passionate to support customers 24x7 as per shift roaster, it includes night shift.
- Daily tracking and follow-up with customer, short training to customer during remote support on new features.
- Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
- Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
- Visiting customer sites to carryout Preventive maintenance, Emergency visit, short commissioning support with short notice.
- Availability to travel in India and abroad approximate 20 to 30% per annum.
What you bring
- 6 to 8 years of solid experience in Industrial Automation Control System in any process plants, Cement / Mining plant working is plus.
- Hands-on experience in FLSmidth Digital products ECS (Version 7 / 8) and ACESYS standards preferred.
- Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
- Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
- Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
- Knowledge about OT Security, ISA / IEC62443 standard, VM Ware virtualization is a plus.
- Experience in configuration and troubleshooting network switches like Siemens, Cisco, Dell.
- Experience in Firewall configuration and troubleshooting, cisco & SonicWALL is a plus.
- Ability to understand issues through email, phone and remote support chat and acknowledge.
- Demonstrated ability to work under pressure in rapidly changing environments.
- Experience in latest Windows operating system to manage the servers, client station.
- Should be a team player with collaborative skills.
- Good written and verbal communication skills
Education Qualification
- Bachelor / Diploma engineering in Electrical / Electronics & Communication / Instrumentation.
- Training or Certifications in OT Security, Networking related courses is a plus.
What we offer
- Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
- Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
- Employee Assistance program for you and your immediate family
- A global network of supportive colleagues and growth opportunities
- Continuous development and training in your area of expertise within a global Organization
As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
Kindly note that we will review applications and interviewing actively, so please apply as soon as possible.
We will contact candidates via email.
No recruiters and unsolicited agency referrals please
