Senior Technical Writer with ITSM

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Senior Technical Writer with ITSM

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Design & Research team is focused on discovering innovative and creative ways of serving and supporting clients as well as internal functions for their requirements relating to design, research, and branding. Our instructional designers, visual designers, research analysts and content writers specialize in data visualization and design information and can transform complex information into compelling data formats. By comprehending clients’ unique needs and behaviors, we design, test and create new user experiences in the form of path breaking compositions, interactive prototypes, modules content, videos, simulations and new methods of productization.

What you will be doing

• Researches, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
• Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
• Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures and installation, operation and maintenance software and hardware.
• Selects appropriate media and distribution methods. Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
• Reads previous documentation and design notes and uses computer based training, or company technical products to gather and research technical information for use in more complex documentation. Interviews programmers, engineers, developers and other technical personnel.
• Organizes material and completes writing assignments according to set standards, e.g., order, clarity, conciseness, style and terminology.
• May maintain records and files of work and revisions, may select photographs, drawings, sketches,

What you bring:

• 10 to 12 years of experience as a technical writer.
• Good experience in Research, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
• Good experience in Performing usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
• Knowledge of ITSM/ITIL processes is an advantage.
• Understanding of Problem Management and Root Cause Analysis techniques

Added bonus if you have:

• Experience in financial services and fast paced innovation team highly desirable
• Knowledge of financial services industry or FinTech's.
• Knowledge of CMS

What we offer you 

• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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