Senior User Experience Designer & User Researcher

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

What you'll do:

• Participate in every facet of the product development process & contribute to strategic thinking, exploratory user research, concept testing, user journey maps, storyboards, low-to-high fidelity prototyping, hypothesis testing, usability studies and experimentation as needed to define the functionality of a product.
• Be responsible for the User Experience throughout the development lifecycle, as well as continuously broadening your horizon on design methodologies, technologies, and upcoming trends.
• Closely work with fellow UX designers, Product Owners & engineering teams to ensure seamless user experience for our customers, across the portfolio of products.
• With the advent of Business AI, our teams strive to provide the best benefits for the users by embracing the classical & GenAI capabilities in our portfolio offerings. And hence the direct implications on rethinking the user & interaction design in our data-rich applications.
• Evangelize key UX concepts and drive internal UX initiatives by engaging the larger engineering & product teams and drive the design prerogatives within the organisation.

What you bring:

• Bachelor’s or Master’s degree in Interaction Design, Product Design, User Experience Design or other related fields. Degree from a recognized Design school.
• You should be proficient with one of the industry-standard design tools such as Figma, Mural, etc.
• You have a portfolio that displays a spectrum of creative design solutions and have an excellent understanding of fundamental design principles, information architecture.
• Experienced in user research methodologies including generative and evaluative methods and how to apply user research at different stages of the product development cycle.
• You have work experience in Interaction (and Visual) Design, Product definition and design.
• You have professional experience with a strong UX and interaction design background, as well as a track record of shipping high quality software products.
• Any demonstrated experience with handling complex workflows in enterprise application is preferred.
• Fluency both written and spoken in English.

Meet your team:

Envisioning to “Delight customers. Always.”, the Customer eXperience & Solutions (CXS) teams within the Customer Support organization engineer software products in the area of Application Lifecycle Management (ALM) that helps to create the perfect experience throughout the customer journey, from discovery & implementation to go-live & operations, for all SAP products.

SAP Cloud ALM is one the fastest growing SaaS product within SAP, that has reached 5500+ customers. We have engineered SAP Cloud ALM in a cloud-native architecture, with single trunk development that enables daily delivery to production.  Our team works at the intersection of user experience design and machine learning to build the future and help us create best in-class apps.

#DevT3

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 394462  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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