ServiceNow Developer

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

We are seeking an experienced ServiceNow Developer to design, build, and maintain solutions on the ServiceNow platform. The ideal candidate has hands-on expertise across multiple ServiceNow modules, strong scripting skills, and a track record of delivering scalable, secure, and well-governed platform solutions. You will work closely with business stakeholders, architects, and administrators to translate requirements into effective ServiceNow applications and workflows.

Key Responsibilities

• Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform
• Configure and customize ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or GRC as needed
• Build and maintain Flow Designer flows, business rules, client scripts, UI policies, UI actions, ACLs, and script includes
• Develop and support REST/SOAP integrations between ServiceNow and third-party systems
• Create and maintain Service Portal widgets and custom UI components
• Participate in platform upgrades, ensuring custom code and configurations remain compatible
• Write clean, well-documented, and testable code following ServiceNow best practices and coding standards
• Perform unit testing, support UAT, and troubleshoot defects across development, test, and production instances
• Collaborate with architects and admins on data model design, ACL/security architecture, and performance optimization
• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, and demos
• Create technical documentation, including design specs, release notes, and knowledge base articles
• Mentor junior developers and participate in code reviews

Required Qualifications

• ServiceNow Certified System Administrator (CSA)
• 4+ years of hands-on ServiceNow development experience
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Strong proficiency in JavaScript, Glide APIs (GlideRecord, GlideAjax, GlideForm, GlideSystem), and server/client-side scripting
• Experience with Flow Designer, Integration Hub, and Workflow Editor (legacy)
• Solid understanding of the ServiceNow data model, ACLs, business rules, and update sets
• Experience building and consuming REST/SOAP web services and integrations (MID Server experience a plus)
• Familiarity with Service Portal (AngularJS/Bootstrap) or UI Builder/Now Experience Framework
• Experience with at least one core ServiceNow module (ITSM, ITOM, ITAM, HRSD, CSM, or SecOps)
• Understanding of ITIL processes (Incident, Problem, Change, Request Management
• Experience with source control (Git) and CI/CD practices for ServiceNow (e.g., ServiceNow DevOps, Automated Test Framework)
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Master's Degree
• ServiceNow Certified Application Developer (CAD)
• Additional Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, SecOps, Discovery)
• Experience with Performance Analytics, Reporting, or Now Assist/AI features
• Experience with or knowledge of Otto, Autonomous Workforce/AI Specialists (AI Agents), and AI Control Tower
• Experience working in Agile/Scrum environments
• Background in enterprise environments with complex integration landscapes
• Experience with scaled/vector databases, LDAP/SSO/SAML integrations, or scripting in Python is a plus
• Experience in the electric utility industry is a plus

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.