ServiceNow Engineering Manager

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

What you need to know about the role:
As an Engineering Manager in the ServiceNow Center of Excellence (COE), you will lead engineering efforts for the ServiceNow platform. You will leverage your expertise and technical ability to assess, improve, and manage the performance and quality of the ServiceNow engineering function. You will be seen as a trusted advisor and role model for your engineering team.
You will guide and mentor your function through all aspects of engineering – from strategic to tactical – inclusive of design and development, quality assurance, and code migration (pipeline) and release. You will collaborate frequently with key stakeholders spanning a variety of functions, including but not limited to process owners, product management, architecture and engineering teams, and leadership.
Meet our team:
PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes. With increasing demand, our solutions require scale across millions of daily transactions, terabytes of data, and hundreds of integrations – all while ensuring high availability to our customers. 

Job Description:

Your way to impact:

You will be responsible for managing, coaching, and developing the ServiceNow engineering function, helping to ensure overall quality and alignment of development activities to organizational goals and objectives. You will be responsible for ensuring the timely delivery of quality development deliverables. In addition, you will consult with other ServiceNow COE stakeholders and customers to determine the engineering feasibility, viability, suitability, scalability and effort estimates for new and existing products.

Your day-to-day:

• Lead and manage the ServiceNow engineering function with a passion for mentoring and growing top-engineering talent.

  
  

• As a hands-on manager, you will participate in key technical and design discussions in collaboration with technical leads and architects.

  
  

• You will aid in identifying, documenting, and implementing areas of improvement across the engineering function, inclusive of broader SDLC areas.

  
  

• You will drive the execution of the defined product, services, and technology roadmap in conjunction with the product management, architecture, and business partner teams.

  
  

• Establish a collaborative work environment that fosters and enables autonomy, transparency, innovation and learning, and accountability of craftsmanship.

  
  

• Participate with senior management in co-developing the ServiceNow technology road map.

  
  

• Be seen as a trusted technical advisory, role model, and coach for engineers – with a strong bias for action and technical excellence.

  
  

What you need to bring:

• Bachelor’s degree in Computer Science or equivalent combination of education and experience

  
  

• 10+ years’ experience in software design and development, and deployment and release across large, enterprise-wide platforms

  
  

• 5+ years’ experience in leading and managing software engineering teams. Strong people management skills and experienced with hiring, managing, and leading talent across a complex and evolving development environment.

  
  

• 5+ years’ experience with the ServiceNow platform. Well versed with common platform conventions

  
  

• ServiceNow Certified System Administrator (CAD) required. ServiceNow Certified Implementation Specialist in ITSM, ITOM, or ITAM preferred

  
  

• Strong written and verbal communication skills

  
  

• Knowledge of (and a passion for) current trends and best practices across software design and architecture, and SDLC

  
  

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0Bachelors Degree or Equivalent

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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