Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a Dynamics 365 Customer Engagement (CE/CRM) Developer with strong hands‑on expertise in CRM customization, configuration, and integrations. The successful candidate will contribute to end‑to‑end implementations, system enhancements, and technical delivery across Sales, Service, and Marketing modules. This role involves plugin development, workflows, Power Automate flows, JavaScript, C#, .NET, and integration engineering. The developer will collaborate with consultants, business analysts, and QA teams to deliver scalable, secure, and high‑quality CRM solutions.

What You Will Do

Technical Delivery & Development

• Develop and customize Microsoft Dynamics 365 CE/CRM solutions using plugins, workflows, JavaScript, C#, and .NET.
• Configure CRM entities, forms, views, dashboards, and security roles.
• Participate in requirement analysis, fit/gap workshops, and technical reviews with peers and stakeholders.
• Design and implement product enhancements, add‑on modules, and scalable CRM applications.
• Prepare and maintain technical documentation, customizations, and best practices.
• Perform unit testing, debugging, and performance optimization to ensure high‑quality delivery.

Integration & Data Management

• Work with Dataverse and SQL Server for data management and migration activities.
• Support integrations using APIs, web services, and Azure Logic Apps.
• Collaborate with teams to leverage Microsoft technologies such as Power Platform, Azure DevOps, and Reporting Services.
• Assist in requirement analysis, effort estimation, and development planning.

Collaboration & Communication

• Communicate actively with customers, developers, and service delivery teams to resolve application issues.
• Provide customer support including troubleshooting, training, and issue resolution.
• Maintain knowledge base articles and technical documentation for ongoing support.

Continuous Learning & Improvement

• Research and evaluate new tools and technologies to drive innovation.
• Implement best practices, conduct code reviews, and contribute to continuous improvement.
• Stay current with Microsoft technologies, Power Platform tools, and CRM industry trends.

What You Will Have

Technical Expertise

• Hands‑on experience with Microsoft Dynamics 365 CE modules (Sales, Service, Marketing).
• Skilled in plugin development, workflows, Power Automate flows, JavaScript, C#, and .NET.
• Familiarity with Dataverse, SQL Server, and data management within CE.
• Basic knowledge of system integrations using APIs, web services, and Azure Logic Apps.
• Exposure to Power Platform tools (Power Apps, Power BI, Power Automate).
• Understanding of security roles, user management, and compliance standards in Dynamics 365.
• Ability to diagnose and resolve Dynamics 365 CE issues, ensuring system stability and optimized performance.

Tools & Frameworks

• Experience with DevOps practices (CI/CD pipelines, Git, Azure DevOps).
• Familiarity with Agile/Scrum methodologies.
• Exposure to global rollouts and multi‑entity implementations is a plus.

Considerations for Top Candidates

• Customization & Configuration Proficiency – Strong ability to design, configure, and troubleshoot CRM entities, forms, dashboards, and security roles.
• Development Skills – Knowledge and hands‑on experience with plugins, workflows, Power Automate, JavaScript, C#, and .NET.
• Integration Knowledge – Familiarity with APIs, web services, and Azure Logic Apps to support system integrations and real‑time data exchange.
• Performance Optimization – Ability to debug, profile, and optimize CRM customizations and queries to ensure system stability and efficiency.
• DevOps & CI/CD Exposure – Practical experience with Git, Azure DevOps pipelines, and environment management across Dev/UAT/Prod.
• Testing & Quality Assurance – Experience with unit testing, debugging, and contributing to automated test scripts to validate customizations and integrations.
• Cross‑Module Understanding – Exposure to Sales, Service, and Marketing modules, with the ability to extend functionality across multiple areas.
• Documentation & Knowledge Sharing – Ability to prepare clear technical documentation, maintain knowledge base articles, and contribute to reusable developer guides.
• Agile/Scrum Collaboration – Familiarity with Agile methodologies, participating in sprints, fit/gap workshops, and peer reviews to ensure delivery excellence.
• Continuous Learning Mindset – Enthusiasm for exploring Power Platform tools (Power Apps, Power BI, Power Automate) and emerging Microsoft technologies to drive innovation.

Experience

• 2–4+ years of experience in the Microsoft stack, with at least 2+ years focused on Dynamics 365 CE/Dataverse and Power Platform.
• Participated in multiple end‑to‑end full‑cycle implementations of Dynamics 365 CE, contributing to design, development, customization, and deployment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.

Preferred Certifications:

• PL‑400: Power Platform Developer
• MB‑210: Dynamics 365 Sales
• MB‑230: Dynamics 365 Customer Service
• MB‑910: Dynamics 365 Fundamentals (CRM)

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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