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ServiceNow Senior Center/UX/Mobile Developer 

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity 

As a ServiceNow Employee Center/UX/Mobile Engineer, you will be responsible for leading the design, development, configuration, and occasional customization of ServiceNow applications with a strong focus on EC Pro, UX, Mobile applications and related capabilities. You will play a key role in delivering new functionality, supporting the full development lifecycle, and resolving product-related incidents. By leveraging agile methodologies and adhering to ServiceNow best practices, you will drive efficient, user-centric solutions at Takeda while serving as a subject matter expert in Portal, UX and mobile applications, delivering robust and impactful solutions. 

Responsibilities 

• 4+ years of developing ServiceNow solutions, with 3+ years specifically focused on EC Pro Portal, User experience, mobile applications and App engine studio. 
• Lead the design, build, and implementation of ServiceNow Employee Center Pro portal, mobile applications, and user experience enhancements. 

• Design and implement best-in-class user interfaces for portals and mobile environments ensuring optimal UX. 

• Create custom widgets, dashboards, and interfaces within ServiceNow EC Pro Portal using HTML, CSS, AngularJS, ReactJS, and other front-end technologies. 
• Hands-on experience in JavaScript (ES12 refactoring a plus). 
• Experience configuring ServiceNow AI/ML features  
• Familiarity with integrating ServiceNow AI tools with third party applications. 

• Collaborate with stakeholders to understand business needs, provide technical solutions, and align with ServiceNow platform capabilities 

• Leverage ServiceNow Mobile Studio for designing performant and scalable mobile apps. 

• Enhance ServiceNow UX design to improve usability, accessibility, and navigation efficiency. 

• Integrate ServiceNow with third-party tools and systems using REST/SOAP APIs and implement authentication standards like OAuth2 and SAML. 

• Utilize JavaScript, Glide Script, and ServiceNow’s scripting features for backend functionality and workflow automation. 

• Work with ServiceNow modules like Service Portal, UI Builder, Flow Designer, and Now Mobile for advanced development. 

• Adhere to ServiceNow coding standards, documentation guidelines, and development best practices. 

• Perform code reviews and foster knowledge-sharing among team members. 

• Act as a technical lead for ServiceNow projects, managing end-to-end development lifecycle. 

• Conduct unit/SIT testing for the EC Pro portal, UX, and mobile features. 

• Troubleshoot reported issues and deploy optimized solutions. 

• Stay informed with the latest ServiceNow upgrades, features, and industry trends to ensure platform optimization. 

• Ensure all developments and implementations comply with Takeda’s standards, including GxP/SOX regulations, and other applicable compliance and security requirements. 

• Document technical architecture, deployment plans, and user support materials. 

• Serve as the primary point of contact for ServiceNow EC Pro portal, mobile, and UX-related inquiries.
• Solid ability to explain complex technical concepts and align decisions across teams. 
• Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field; or equivalent work experience.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.