Software Test Engineer(Manual Testing, Automation Testing, UI Testing, API Testing, Selenium )

Software Test Engineer(7-10 Years) Gurgaon/Pune/Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
About the team: 

The Corporate Business Architecture team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program. 

About the role:

As an Agile QA for our Dynamics 365 for Service based ecosystem of tools, you will play a pivotal role in the development and maintenance of CRM & client service engagement platforms. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Client Experience partners. 

What you will be doing:

• Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans.

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms.

• Controls and manages own daily test activities.

• Provides internal quality assurance.

• Supports test lead to identify risks and develops mitigation strategies.

• Organizes and maintains the test script library.

• Other related duties assigned as needed.

What you bring:

• 7-10 years’ experience working with Client Service CRM and client service engagement platforms. 

•  Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting
• Knowledge of object-oriented development tools, techniques and principles with expertise in at least one object-oriented language
• Knowledge of functions, features and components of existing and planned operating systems and applications
• Skill in understanding and focusing on the client needs
• Skill in analysis, solid decision-making and problem solving
• Ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded
• Ability to deliver results under pressure
• Ability to demonstrate interpersonal and teambuilding skills working with technical and non-technical individuals
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients, vendors and public
• Strong collaboration and communication skills that exemplify a commitment to partnering with our stakeholders in resolving support requests. 
• Strong troubleshooting and problem-solving skills 

• Working knowledge of systems up and downstream from Dynamics 365 for Service (CRM) such as Dynamics 365 for Sales, Service Now, email systems, chat systems, social media platforms, survey tools, feedback tools and client service engagement platforms.  
• Expertise in Portfolio and Project management and agile delivery approaches including Kanban, SCRUM, and SAFe. 
• Experience with work management tools such as Jira, Planview, Aha!, ServiceNow. 
• Strong critical thinking, decision making, negotiation, organization, prioritization, time management, analytical and people skills. 
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors). 
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.

Education Requirements:  

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include: 

• Flexible and creative work environment 
• Diverse and collaborative atmosphere 
• Professional and personal development resources 
• Opportunities to volunteer and support charities 
• Competitive salary and benefit 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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