Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Join a team that is passionate about using data, analytics, and insights to drive decision-making and create custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps ensure we can manage and improve each location, from investing in the growth, success, and well-being of our people to making sure colleagues from each IT division feel a sense of belonging, to managing critical emergencies. Together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

Our IT team serves as a strategic business partner, driving innovative ideas and solutions that enhance organisational capabilities in the infrastructure domain. We collaborate globally to deliver services and solutions that boost productivity and foster innovation.

The enterprise Information Technology landscape is rapidly evolving. The explosion of data and the ubiquity of digital technologies and services are reshaping the expectations of senior leaders, employees, customers, and patients. People demand access to information anytime, anywhere, and on any device. These challenges necessitate a significant uplift in IT's technology assets and skillsets to accelerate and drive change. To address this, IT has established a four-hub model in Singapore, the US, Prague, and India, providing a follow-the-sun operational model. This model leverages storage and cloud technology services teams to better support the business and our mission to improve patients' lives, utilising an agile mindset and enabling cross-regional collaboration across the hubs.

The Enterprise Storage Solutions & DevOps Engineer position and role is an integral part of the Cloud Technology Services organisation, focusing on building and supporting services to manage storage environments for various on-premises and hybrid cloud solutions. We are the go-to product team for consultation and support in data management, positioning us at the forefront of technologies that leverage data to deliver impactful results.

What should you have

Enterprise Storage Solutions & DevOps Engineer – CoreInfra Storage & Data Protection Product Team

 Enterprise Storage Solutions & DevOps Engineer:

Department

Cloud Technology, Infrastructure and Operations – CoreInfra Storage Product Team

Position Qualifications :

B.Sc. Degree or equivalent in Computer Science, Computer Engineering, Information Systems, or equivalent experience.

• Relevant certification or completion of equivalent program in areas such as Software Development, Computer Science, or Computer Engineering.

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Job Description

Our IT team functions as a strategic business partner, proposing innovative ideas and solutions that drive new capabilities . We are a global team and collaborate globally to deliver services and solutions, focus on enterprise storage services in Hybrid Cloud Environment, testing new technologies, and providing solution consultancy and recommendations, that enhance productivity and accelerate our ability to drive innovations.

Technical Skills:

2-3 years of relevant IT technical experience in enterprise storage solutions, cloud providers, and disaster recovery including:

• Traditional On-premises Storage Platforms (File and Block Storage solutions)
• Cloud Service Offering’s (PaaS, IaaS, SaaS) in Hybrid Cloud environments
• Disaster recovery process knowledge

What will you do:

At least 2-3 years of relevant experience in support and or engineering role, hands-on experience using AWS Cloud, Traditional storage domain, and infrastructure as Code practices, including:

• Enterprise storage Support experience for (e.g., Dell Powermax, Powerscale, and NetApp CDOT)
• Good knowledge of AWS cloud storage services (FSx, EFS and S3) and deployments
• Very good understanding of AWS Services e.g. IAM, EC2, VPC, Subnets, Security Group for secure designs and usage
• Hands-on experience with Infrastructure as Code (IaC) using Ansible, and Terraform is highly desired
• Hands-on experience with scripting languages such as Python or PowerShell is highly desired.
• Knowledge of building solutions using python web frameworks, interacting with databases for adding new self-services will be an advantage.
• Good understanding of solution design and preparing Technical documentation
• Experience working ServiceNOW and its support modules used in ITIL process
• Experience working and supporting Hybrid cloud environments will be an advantage
• Experience working in teams using Agile methodologies for delivering services.

At least 2-3 years of relevant experience focussed on:

• Operational ITIL support processes and managing platform support KPIs

• Supporting enterprise storage operational tasks, HW refresh, patching, upgrades, health-checks and capacity management.

• Ability to work on and manage incident and change control via ServiceNOW

• Understand new requirements and build plan and execute projects using AWS Cloud and automation.

Soft Skills:

• A great team player excelling both individually and collaboratively within and cross teams
• Excellent at connecting with customers, and gathering feedback, proficient in driving conversations and presenting details in meetings
• Comfortable working with multi-projects tasks in a fast-paced agile environment
• Effective communication skills, both verbal and written
• Adaptable and open to change, able to adjust to new situations and challenges
• Efficient time management to meet deadlines and prioritise tasks in Agile teams
• High emotional intelligence, understanding and managing emotions, and empathising with others
• Critical thinking, analysing situations and making informed decisions
• Conflict resolution, effectively addressing and resolving disagreements
• Attention to detail, thorough and accurate in completing tasks

Primary Skills:

• Support on-premises and cloud storage infrastructure technologies in product engineer role.
• Connect with internal customers to take requirements and translate them into product features and deliver services aligned to our product offerings.
• Plan and execute proof-of-concept work for new technologies and features, overseeing the entire cycle from idea to acceptance and finally implementation.
• Support projects with focused on product engineering & support tasks, delivering to timelines, and proactively keep track of progress and aligned to Agile timelines.
• Collaborate with IT Security, IT Compliance, and Cross Product teams to continually drive KPI improvements in support of our hybrid cloud vision.
• Be a great volunteer and contributor for helping team projects in product team by contributing in writing IaC scripts/playbooks, testing and documentation tasks.
• Keep close focus on operational support process improvements through new enhancements and using automation technologies we use and even can explore.
• Strive to be a storage subject matter expert in team, offering help and advice to colleagues from other product teams and customer application support teams in various divisions.
• Work in a fast paced global environment, adjusting time and work schedules according to demand of projects and be a great team player for team
• Learning neck for new technologies to keep up with changes in industry and requirements of job role using available resources both internal & external

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.