Specialist - IT Engineering Services

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

As a Senior Software Engineer, you will implement multi-tier (DB, services, web and Custom Apps) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, BSAs, QA and operations teams, and develop solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. You will also implement and support compliance with Freshworks compliance and information security processes.

• 3-4 years of prior experience in software development.
• Good understanding of object-oriented programming principles.
• Proficiency in Python programming language.
• Knowledge of the Software Development Lifecycle (SDLC).
• Experience working in an Agile environment.
• Ability to design for scale and performance.
• Strong problem-solving skills.
• Hands-on experience with software development and debugging.
• Good understanding of data structures and algorithms.
• Database skills, including experience with SQL and relational databases, such as MySQL, PostgreSQL, or similar systems.

• Experience with Web Frameworks like Django.
• Prior experience with AWS.
• Knowledge of Integration Platforms.
• Experience troubleshooting in a SaaS environment with an assertive deployment schedule.
• Knowledge of RESTful APIs and web services.
• Familiarity with front-end technologies such as HTML, CSS, and JavaScript frameworks.
• Experience with version control systems (e.g., Git).
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.