Role Overview

The Scrum Master (Level 4) is a hands-on Agile delivery lead responsible for enabling high-performing teams and ensuring predictable delivery of business value.

Key Responsibilities

• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Drive effective adoption of Agile and Scrum practices across teams
• Coach team members, Product Owners, and stakeholders on Agile principles and ways of working
• Enable teams to be self-organizing, collaborative, and high performing
• Identify, track, and resolve impediments impacting delivery
• Coordinate with cross-functional teams to manage dependencies, risks, and delivery timelines
• Support backlog refinement and prioritization in partnership with Product Owners
• Monitor sprint progress, team velocity, and delivery metrics (burndown, capacity, risks, dependencies)
• Prepare and communicate sprint status, delivery insights, risks, and improvement areas to stakeholders and leadership
• Maintain transparency of work through Agile tools (e.g., Jira, Confluence, Jira Align / Azure DevOps)
• Ensure alignment between business objectives and team execution
• Support release planning and cross-team coordination in scaled Agile environments (e.g., SAFe / ART)
• Promote adherence to quality standards, compliance, and regulatory requirements
• Drive continuous improvement through retrospectives, data-driven insights, and actionable outcomes

Basic Qualifications

• Any degree with 4-7 years of experience in Computer Science, IT, Engineering, Business, or related field

Preferred Qualifications

• 4–7 years of experience supporting Agile software delivery teams in enterprise environments
• Experience working across multiple Agile teams or scaled Agile frameworks (SAFe, LeSS)
• Experience preparing Agile delivery metrics, dashboards, and leadership updates
• Proven ability to:
  • Operate as a strong individual contributor with influence beyond a single team
  • Manage multi-team coordination and delivery ownership
  • Bridge product, engineering, and governance layers
• Experience working in healthcare, biotechnology, pharmaceutical, or other regulated environments
• Experience supporting enterprise platform delivery (e.g., Salesforce or similar systems) including release planning and dependency management

Required Skills

• Strong understanding of Scrum, SAFe, and Agile delivery practices
• Hands-on experience in sprint execution, backlog refinement, and impediment management
• Ability to analyse delivery metrics (velocity, burndown, capacity, dependencies, blockers) to drive improvements
• Strong stakeholder management and communication skills across business and technology teams
• Experience using Agile tools such as Jira, Confluence, Jira Align, or Azure DevOps

Good-to-Have Skills

• Agile coaching, workshop facilitation, or team enablement experience
• Experience working with enterprise platforms such as Salesforce
• Exposure to DevOps, CI/CD, or Kanban practices
• Experience working in global, matrixed organizations

Professional Certifications

• SAFe Scrum Master (or equivalent) – Required
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent – Preferred

Soft Skills

• Strong facilitation, coordination, and people leadership skills
• Clear and concise communication with teams and leadership
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with a focus on data-driven decision-making
• High accountability, ownership, and commitment to continuous improvement