Sr Manager - Insights

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

Meet our team - Have you ever wondered what it takes to efficiently deliver customer communications at scale for a 400M+ customer base over multiple channels, in different geographies, languages, devices at phenomenal scale.
All this while being compliant with regulatory needs of 200+ countries where we operate. If this makes you curious, then don’t stop here read this through and read on.
Here within the Notifications Central team, we’re building a suite of products and services that empower teams to make smart decisions and transform our customers’ financial lives across the world. We are a platform product team working on the problems of the future building on a vision 1-3 years out getting ready for the challenges of tomorrow. The platform products we build our leveraged by product teams to build experiences to help improve customer engagement at PayPal Inc.

Job Description:

What you need to know about the role

The Notifications Central platform of PayPal is hiring Sr Manager – Insights to help develop PayPal’s strategy within the Notifications space. The platform enables product specific communication and is responsible for:

• Sending communication to 400Mn+ user base of PayPal and its adjacencies,

  
  

• Developing strategies to optimize PayPal's cost spend on communication, and

  
  

• Maximizing user engagement while managing user churn

  
  

This person will be a highly motivated team player with strong analytical skills who specializes in creating and driving data backed initiatives to optimize the platform strategy. The person should be a problem solver suited to approach varied challenges in complex big data environments, collaborating with a wide variety of partners in the company, such as product experts/SMEs, engineers and support to bring their analytical insights to life.

Your way to impact :- The person should have an outside-in perspective to measure the key performance metrics of the notifications platform and evaluate the impact of the platform in driving the enterprise-wide initiatives. This should subsequently help the overall team to take data backed decisioning and monitor the results of the investments made.  

The day-to-day responsibility of the person will be:

Furnish insights w.r.t the functioning of the platform & its KPIs and democratize them by sharing reports and dashboards

Surface patterns w.r.t platform utilization, cost occurrence and end user engagement

Develop AI/ML backed models to project the platformutilization, cost and user KPIs given a change within the platform/PayPal overall strategy

In your role as a Sr Manager – Insights, you will:

• Develop and own data-driven decision strategies to support Notifications Central's charter

  
  

• Plan and execute long-term projects from start to finish

  
  

• Drive end-to-end processes with partners across many organizations

  
  

• Work with product and platform teams to develop cutting edge, scalable and cost-optimized products, to enhance the experience for our global customers

  
  

• Utilize bottom-up, story based, innovative techniques to apply analytical know how onto PayPal’s notifications strategies

  
  

• Measure performance against KPIs and goals and develop dashboards to socialize such KPIs

  
  

• Maintain ongoing communication with stakeholders and peers across the company and share updates with senior leaders in a clear manner

  
  

What do you need to bring-  

• Bachelor’s Degree or above in one of the following: economics, engineering

  
  

• 7+ years of work experience in relevant positions (e.g. Decision scientist, data analyst, statistician)

  
  

• Proven analytical skills; knowledge of A/B testing best practices

  
  

• Strong analytical and reporting skills

  
  

• Technical orientation; Experience in SQL / R / Python / other programming language – a must

  
  

• Experienced with data visualization tools such as Tableau

  
  

• Excellent English verbal and written communication skills

  
  

• Experience in building strategy and policies with data backed insights

  
  

• Experience in the Notifications/User engagement domain – an advantage

  
  

• Quick-thinker, fast learner, wide general knowledge, problem solver

  
  

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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