The program manager (PM) is ultimately responsible for ensuring the program meets the project cost, timing, and quality commitments. The program manager ensures effective communication, collaboration, and Cross-Functional Team alignment.

Key Accountabilities:

• Provide program management for customer programs, serving as the program owner accountable for execution and success, including:
  • Overseeing product launches effectively by identifying, capturing, and mitigating risks throughout the program.
  • Ensuring vigilant cost containment, avoidance, and reduction to achieve the program's financial targets.
  • Developing and maintaining a comprehensive communications plan.

Program Organization and Management:

• Align programs with the organization's mission and goals.
• Develop and maintain strong customer relationships to ensure optimal communication.
• Manage a cross-functional team, driving cross-functional excellence and timely fulfillment of cross-functional team deliverables based on the PDP.

Risk Management:

• Lead CFT to identify and assess program risks, and develop mitigation plans to address potential issues using the risk register.
• Lead CFT to review and update risk management strategies to adapt to changing circumstances.
• Ensure proactive risk communication to stakeholders and senior management.
• Foresee and recognize program risks and opportunities, developing proactive solutions.

Problem Solving:

• Utilize a methodical approach to task management and problem-solving.
• Demonstrate strong problem-solving skills, employing a data-driven approach to analysis.
• Challenge team members to foster innovative solutions.
• Engage the team in collaborative problem-solving sessions to address complex issues.
• Apply critical thinking to identify root causes and implement effective mitigation plans.
• Maintain a focus on achieving goals while resolving issues efficiently and effectively.
• Familiar with the program 8D process (BWS55011-11), drive launch excellence and reduce the number of red programs

Program Planning and Timing:

• Develop detailed project plans outlining key milestones, deliverables, timelines, and aligned with CFT team.
• Ensure alignment of project timelines with organizational goals and customer expectations.
• Monitor and adjust project schedules as necessary to accommodate changes and ensure on-time delivery.
• Coordinate with cross-functional team to ensure timely completion of tasks and milestones.
• Track and report on project progress, identifying any deviations from the plan and implementing corrective actions.
• Utilize project management tools and software to maintain accurate schedules and resource allocation.
• Ensure clear communication of timelines and expectations to all stakeholders.
• Anticipate potential delays and develop contingency plans to mitigate impacts on project timing.

Financial and Resource Management:

• Ensure the Appropriations Request [AR] is prepared and approved on time to meet program milestones.
• Develop and manage program budgets effectively.
• Optimize project plans by balancing inputs.
• Set clear priorities and organize the team to solve problems.
• Coordinate resources within the program's scope.
• Monitor financial performance and implement corrective actions as necessary.

Monitoring and Communication:

• Monitor the process, and control deliverables' status.
• Handle inquiries or issues from customers and internal personnel promptly.
• Manage conflicts and challenge the team respectfully.
• Follow up the changes with the CFT.
• Make decisions within the program scope and drive the team to achieve objectives.
• Escalate issues to the appropriately using BWS 55011-14.
• Maintain clear and consistent communication with all stakeholders.

Reporting and Documentation:

• Lead the EOT Workbook preparations [in xPro], ensuring all data and information are up-to-date and accurate.
• Produce accurate and transparent reports of program status for management.
• Maintain necessary communications with customer personnel and senior BorgWarner management.
• Prepare end-of-project reports and program handovers.
• Lead and document 'Lessons Learned' reviews.
• Foster team cohesion and contribute to a positive team atmosphere.
• Ensure all program documentation is complete on time and regularly updated as necessary.

Continuous Improvement and Innovation:

• Identify improvement opportunities and implement changes to enhance program success; recognize areas for improvement and apply lessons learned to drive program success.
• Encourage innovation within the team to drive better program outcomes.
• Benchmark best practices and integrate new methods where applicable.
• Promote a culture of continuous improvement and learning.

Stakeholder Management:

• Build and maintain relationships with key stakeholders to ensure program alignment and support.
• Facilitate stakeholder meetings and communications to keep all parties informed and engaged.
• Negotiate with stakeholders to resolve conflicts and ensure program success.

Skills & Knowledge

• Customer-oriented approach to all tasks
• Strong customer interfacing and management skills
• Strong people management skills
• Understanding of key financial concepts
• Strong project planning capabilities
• Demonstrates product & process and supplier management knowledge
• Ability to manage and prioritize multiple tasks
• Resourcefulness in delivering necessary resources
• Ability to foresee and recognize program risks and opportunities
• Methodical approach to task management with clear communication at all levels
• Ability to diplomatically challenge team members
• Data-driven approach to analysis
• Strong problem-solving skills, 8D knowledge & FTA as the basic requirement.
• Focus on achieving goals
• Knowing when, where, and how to escalate to solve problems
• Strong communication and presentation skills
• Effective and respectful communication at both global and local levels
• Mastery of BorgWarner program management tools [xPro, Risk Register,Timing Template, etc.] and procedures [BWS]
• Ability to develop strong working relationships
• Adaptable leadership style to suit various situations and team member needs, capabilities, and personalities
• Ability to influence and motivate the team by removing ambiguity and promoting organizational flexibility
• Optimistic and positive approach

Education and Requirements:

• Bachelor’s degree required; master’s degree preferred.

• 5+ years of work experience in sales, product, manufacturing, or quality engineering with significant customer contact.

• 3+ years of project management experience (Certification with IPMP-C+ & PMP is a plus).
• Strong focus on timing, cost, and quality.
• Demonstrated knowledge of program management, planning & timing, risk and conflict management, problem-solving, and customer communication.
• Fluent in English

CORE COMPETENCIES

Customer Focus

Organizational Agility

Dealing with Ambiguiity

Decision Quality

Dealing with Pardox

Process Management

Informing

Business Acumen

Priority Setting

Drive for Results

Customer Focus: Dedicated to meeting customer (internal and external) expectations and requirements, gaining their trust and respect by establishing and maintaining a strong and transparent relationship. Obtains customer insight that contributes to the overall improvement and growth of the ETTS business and always acts with the customer in mind.

Organizational Agility: Possesses high organizational IQ, knowing how to get things done through both formal channels and informal networks. Understands the origin and reasoning behind key policies, practices, and procedures, as well as the cultures of organizations.

Dealing with Ambiguity: Anticipates the impact of change and effectively copes and adapts to change comfortably. Uses ingenuity in dealing with ambiguous situations without losing focus, maintains productivity when implementing new, altered, or incomplete procedures, and thrives on situations involving risk and uncertainty.

Decision Quality: Instinctively makes good decisions in a timely manner by leveraging experiences. Bases decisions on an analysis of consequences or options (short and long term), including people’s reactions and potential problems. Gathers sufficient information to identify and close gaps before making a decision, solicits input from others to improve the quality of decisions, and weighs the costs/benefits and risks/opportunities for success in a decision.

Dealing with Paradox: Demonstrates the ability to deal with paradoxes with a more-than-one-right-answer mindset, identifying and exploring opposing ideas and listing the pros and cons of different viewpoints. Must be open-minded, curious, creative, and able to think outside the box in solving difficult problems. Challenges the status quo and, if skeptical, engages diplomatically.

Process Management: Process-oriented to accomplish tasks and can identify, organize, and assign actions to the appropriate resources. Tracks and measures progress to drive results, identifies synergies where others cannot, simplifies complex processes and workflows to ensure success, and drives incremental output from fewer resources.

Informing: Fosters accountability, responsibility, and empowerment by providing stakeholders with access to timely business information needed to set goals and make decisions. Also shares information to promote inclusivity and solidarity toward achieving objectives.

Business Acumen: Ability to take a macro-level view of a situation, quickly analyze it, make logical decisions confidently, and influence others with experience and/or data that will positively impact achieving objectives. Possesses a deep understanding of company financials and strategies, business goals, industry, customer, and competitive trends. Instills an entrepreneurial spirit in day-to-day activities.

Priority Setting: Continuously identifies and ranks priorities, focusing resources on the most critical issues ahead of lesser immediate tasks. Always prioritizes what will propel the organization in achieving objectives.

Drive for Results: Top performer motivated by success and passionate about working and achieving higher results. Persistent in completing tasks and responsibilities, and in the face of adversity, remains optimistic and tenacious in meeting objectives. Steadfastly pushes self and others for results, operates with personal ownership, and encourages team ownership. Continuously looks for ways to improve team performance, eliminates roadblocks, empowers the team, reinforces positive behavior, and never loses sight of the bottom line.                                                                         

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