Support Specialist

Support Specialist - REFID178929

We are seeking a candidate with 4-6 years of experience in Application Production Support at L2 or L3 levels. In this role, you will be responsible for managing incidents, changes, and problems related to our applications. This includes handling live production tickets and addressing queries from business users. The position requires flexibility to work in a shift-based model.

Key Responsibilities:

• Efficiently manage Incident Management, Change Management, and Problem Management processes.
• Take ownership of live production tickets and respond to inquiries from Business Users.
• Create and monitor support tickets using tools like ServiceNow or Jira Service Desk
• Possess expertise in supporting Client/Server applications on both Windows and Linux platforms.
• Participate in Production release reviews and perform maintenance activities.
• Demonstrate strong problem-solving skills and the ability to perform technical analysis.
• Exhibit excellent communication and interpersonal skills, with confidence in interactions at all organizational levels.
• Provide workarounds, corrective fixes, and address data errors as needed.
• Maintain a comprehensive Run-Book for quick issue resolution.
• Take full ownership of issues until resolution, ensuring thorough follow-up.
• Collaborate with other support vendors or dependency groups when necessary to address related incidents.
• Demonstrate exceptional communication skills.

• Proficiency in  Java, SQL, PostgreSQL Database, and Unix, including both basic and advanced commands.
• Experience in providing support for Spring Boot and Microservices-based applications.
• Proficient in supporting Web Servers and Application Servers.
• Familiarity with tools like WinSCP, Putty, SQL Developer, Azure Storage Explorer and DBeaver.
• Exposure to cloud platforms such as Azure/AWS, Azure Kubernetes Service (AKS), and Unix shell scripting.

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
• Recharge and revitalize with help of wellness plans made for you and your family.
• Plan your future with financial wellness tools.
• Stay relevant and upskill yourself with career development opportunities

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.