Job Summary:

This entry level/early career professional, engineering service focused position includes those who develop and maintain the information technologies, functional excellence or product information change management that enables the engineering practitioners to work more efficiently and effectively.

Key Responsibilities:

Applies technical information and knowledge based activities, fulfills work requests to standardized policies and procedures and documents results. Applies and supports information processes such as Engineering Standard Work (ESW), Value Package Introduction (VPI), product change management and data repositories such as technical information libraries, all required to meet the needs of practitioners within the technical function. Obtains input and negotiates with a broad variety of technical practitioners to deliver results that directly or indirectly enable high quality processes, tools, drawings or specifications. Applies academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations. Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity increasing as experience is gained in the role. Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees. Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Responsibilities:
Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Drives results - Consistently achieving results, even under tough circumstances.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Knowledge Management - Ensures perspectives, ideas, experiences and information are available in the right place and the right time using the required processes and tools to enable informed decisions.
Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
Requirements Elicitation - Discovers and documents functional and non-functional requirements using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to effectively communicate the business needs and solution characteristics for solution design.
Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
Solution Assessment and Validation - Assesses the proposed solution using the requirements traceability through the life cycle of the requirements to determine if they deliver the desired business outcome.
Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
College, university, or equivalent Bachelor's degree in Engineering, Computer Science, Information Technology or appropriate STEM field is required.
Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Entry level/Early career professional. Preferred candidates would have relevant experience working in an information systems or engineering service environment as a non-exempt employee, temporary student employee (intern, co-op) or an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred
Qualifications:

Engineering graduate with Salesforce CPQ knowledge