Technical Support Analyst

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 
The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.

Job Responsibilities

• Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables
• Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors
• Collaborate closely with Application Developers to resolve software application issues
• Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership.
• Troubleshoot questions and issues from operations teams on application issues and data quality issues 
• Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution
• Maintain and manage daily processing logs and run procedure manuals
• Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.

Position Requirements

• Strong communication and interpersonal skills
• Must have prior experience using PostgreSQL for troubleshooting
• Creative thinking, problem solving and decision making skills
• Analytical and detail oriented
• Able to function independently 
• Able to work under pressure and within time critical deadlines
• Strong organizational skills and the ability to multi-task
• Familiarity with Windows, and Unix concepts
• Solid understanding of Excel
• Minimum education: Bachelor’s Degree in Computer Science, IT, or related field

Physical Requirements

• Ability to use a phone or wear a headset
• Ability to use a computer, keyboard and mouse with high-speed internet access
• Work environment is indoors, remote or in a Nielsen office location
• Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones