Submitting more applications increases your chances of landing a job.
Here’s how busy the average job seeker was last month:
Opportunities viewed
Applications submitted
Keep exploring and applying to maximize your chances!
Looking for employers with a proven track record of hiring women?
Click here to explore opportunities now!You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for
Would You Be Likely to Participate?
If selected, we will contact you via email with further instructions and details about your participation.
You will receive a $7 payout for answering the survey.
o Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
o Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
Communication Skills
o Good communication, documentation, and soft skills
o Linear and logical approach towards the issue
o Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives
o Ability to communicate technical issues clearly in person, on the telephone, and in written documents
o Strong customer focus and ability to manage client expectations
o Excellent communicator and must show resourcefulness in providing timely and effective solution
Technical Competency
Minimum experience of 4-7 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers)
SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.
#LI-AM2
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.