Job description
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Platform as a Service Providers (PaaS)
Good to have skills : AWS Administration, Oracle Cloud Infrastructure Administration, Cloud Infrastructure
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of operational procedures to enhance efficiency.
- Engage in continuous learning to stay updated with industry trends and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Platform as a Service Providers (PaaS).
- Good To Have Skills: Experience with Cloud Infrastructure, AWS Administration, Oracle Cloud Infrastructure Administration.
- Strong understanding of incident management processes and tools.
- Experience with troubleshooting and resolving technical issues in a timely manner.
- Familiarity with service management frameworks and methodologies.
Additional Information:
- The candidate should have minimum 2 years of experience in Platform as a Service Providers (PaaS).
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
