Vice President Experience Research

As a Vice President User Experience Research Lead for Legal & Regulatory Control Operations team , You will oversee complicated, strategically important research initiatives and will be delivering actionable insights that drive innovation across product development teams, taming complexity for our users. Additionally, Researchers catalyze turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution. 

Job Responsibilities

• Lead multiple aligned research teams to support Legal and Regulatory Control Operations
• Drive the development of new research studies based on understanding business strategy and knowledge gaps Independently and autonomously.
• Drive product discovery planning with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps
• Structure, plan, design, administer, and report on complex research initiatives, and produce associated materials like research agendas, discussion guides, generative exercises 
• Go beyond standard ‘findings and insights’ reports, toward compelling presentations that connect customer needs and ability with business goals
• Present work and articulate strategy and design decisions to leadership
• Prepare and teach introductory training material on experience research, primarily for other user experience practitioners
• Maintain and uphold research practice and output standards across a Line of Business
• Define problems with a great empathy towards people, in addition to a strong usability testing skill set

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• 5+ years of experience in practicing qualitative research methods like in-depth interviews, Ethnographic field research , Shadow sessions, Focus groups, Survey design ,Usability testing. 
• Expert User Research skills across all forms of research (evaluative, generative, formative); Continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Advanced project planning ,management skills and  stakeholder engagement. 
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
• Comfortable and confident when presenting work to executives
• Socializing research insights by effective storytelling 
• Robust understanding of the business needs, and how research connects with it

Preferred Qualifications, Capabilities and Skills

• Experience conducting research for enterprise (internal) facing software apps would be a bonus
• Some experience working with agile teams (Product, Design, Technology & Data)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.