Fitness Center Clerk (Lead)

**This position will be physically located in Iraq in support of LOGCAP**

Under the direction of the Fitness Center Supervisor, the Fitness Center Lead provides leadership amongst the fitness center staff. Ensures daily operations are performed as per established polices & practices. Lead ensures a high-quality product for the customer. They will act as the primary liaison between the fitness facility and the community by providing courteous, friendly and professional assistance to patrons. This position ensures facilities remain clean and serviceable.

This position description is subject to change at any time as needed to meet the requirements of the program or company

• Significant portion of position will involve planning, organizing, and supervising various MWR activities and special projects; assists in the planning and development of programs.
• Responsible for the overall day-to-day performance of assigned fitness facilities.
• Leads a multinational team in providing top quality services to facility and programming patrons.
• Position requires extensive interaction with a large customer base with the ability to handle customer issues and concerns.
• Ensures security and accountability of both government furnished and expendable equipment/property.
• Ensures cleanliness/serviceability of equipment and check out items.
• Maintains quality, safety and environmental standards in compliance of company, command and Host Nation standards.
• May be required to conduct personal training sessions and/or group fitness classes; when required to ensure compliance to the PWS.
• Trains and develops the key skills and abilities of assigned personnel.
• Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
• Performs other duties as required and directed by MWR Management.

• Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
  • Must be a U.S. Citizen
  • Host Country Passenger Vehicle drivers license is required
• Licenses/Certifications:
  • Certification as a personal trainer or group fitness instructor preferred, but not required.
  • CPR/AED and First Aid certification required from a nationally/internationally accredited association.
• Experience:
  • Must have general knowledge base of health and fitness programs and equipment.
  • At least 2 years customer service field experience.
  • Past experience in planning and executing fitness and exercise events.
  • Experience as a personal trainer or group instructor preferred, but not required.
• Skills:
  • Must exhibit strong organization and communication skills.
  • Capable of effectively communicating technical information in English, both written and verbal.
  • Must have the ability to meet tight deadlines, organize workload, and juggle multiple projects simultaneously.
  • Must have the ability to quickly solve problems.
  • Must have superior organizational skills, working in a fast-paced, on-demand environment
  • Requires strong interpersonal skills to work with internal and external customers.
  • Requires a collaborative work style, fostering cooperation and teamwork.
  • Must be able to exercise discretion and good judgment.
• Supervisory Responsibilities:
  • Responsible for assigned Fitness Center Clerks.
• Working Conditions:
  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

• Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
  • Must be a U.S. Citizen
  • Host Country Passenger Vehicle drivers license is required
• Licenses/Certifications:
  • Certification as a personal trainer or group fitness instructor preferred, but not required.
  • CPR/AED and First Aid certification required from a nationally/internationally accredited association.
• Experience:
  • Must have general knowledge base of health and fitness programs and equipment.
  • At least 2 years customer service field experience.
  • Past experience in planning and executing fitness and exercise events.
  • Experience as a personal trainer or group instructor preferred, but not required.
• Skills:
  • Must exhibit strong organization and communication skills.
  • Capable of effectively communicating technical information in English, both written and verbal.
  • Must have the ability to meet tight deadlines, organize workload, and juggle multiple projects simultaneously.
  • Must have the ability to quickly solve problems.
  • Must have superior organizational skills, working in a fast-paced, on-demand environment
  • Requires strong interpersonal skills to work with internal and external customers.
  • Requires a collaborative work style, fostering cooperation and teamwork.
  • Must be able to exercise discretion and good judgment.
• Supervisory Responsibilities:
  • Responsible for assigned Fitness Center Clerks.
• Working Conditions:
  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

This position description is subject to change at any time as needed to meet the requirements of the program or company

• Significant portion of position will involve planning, organizing, and supervising various MWR activities and special projects; assists in the planning and development of programs.
• Responsible for the overall day-to-day performance of assigned fitness facilities.
• Leads a multinational team in providing top quality services to facility and programming patrons.
• Position requires extensive interaction with a large customer base with the ability to handle customer issues and concerns.
• Ensures security and accountability of both government furnished and expendable equipment/property.
• Ensures cleanliness/serviceability of equipment and check out items.
• Maintains quality, safety and environmental standards in compliance of company, command and Host Nation standards.
• May be required to conduct personal training sessions and/or group fitness classes; when required to ensure compliance to the PWS.
• Trains and develops the key skills and abilities of assigned personnel.
• Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
• Performs other duties as required and directed by MWR Management.