Head of Unit Operations Support

Our client is a leading regional group, seeking to hire a "Head of Unit Operations Support" for their FinTech line. The position will be based in Baghdad, Iraq.

Main Responsibilities and Duties:

• Strategic Leadership: Develop and execute a strategic vision for the Operation Support Unit, aligning it with the company's overall goals and objectives.
• Team Management: Lead, mentor, and inspire a team of support professionals,
• providing guidance, coaching, and fostering a culture of excellence and continuous improvement.
• Operational Excellence: Identify opportunities for process improvement, cost reduction, and increased efficiency in operational support functions, such as logistics, supply chain, customer service, and more.
• Resource Allocation: Manage the allocation of resources, including personnel, equipment, and materials, to support various operational teams effectively.
• Collaboration: Work closely with department heads and executives to ensure cross- functional collaboration, alignment of operational goals, and seamless business operations.
• Data Analysis: Utilize data analysis tools to make informed decisions, track performance, and identify trends for operational enhancement.
• Problem Solving: Address operational challenges and provide effective solutions to minimize disruptions and maintain business continuity.
• Documentation and Reporting: Maintain accurate records, generate reports, and communicate operational updates to senior management.

Qualifications:

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree preferred).
• Proven experience in operations management and support leadership roles.
• Strong strategic thinking and problem-solving skills.
• Exceptional leadership and team management abilities.
• Proficiency in data analysis and reporting tools.
• In-depth knowledge of industry-specific operations and best practices