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    Airport Representative

    Inter Continental Jordan

    Amman, Jordan

    Ref. JB2470994

    Job Description

    We're looking for Airport Representative to join our energetic, enthusiastic and passionate team at InterContinental Jordan.You will be reporting directly to the Front Office Manager or his/her Deputy and below are some of the key responsibilities:
    § Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
    § Registers and rooms all arrivals according to established procedures
    § Maintains intimate knowledge of departmental standards and procedures
    § Maintain cashier float and ensures accurate daily report of all money received
    § Cash hotel guest personal and travelers checks and assist with currency exchange
    § Keep abreast of all modifications to accounting policies and procedures
    § Responsible and attend to guest request of using the service of safety box at all times
    § Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.
    § Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
    § Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be 'sold' an onward booking to another InterContinental Hotels
    § Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
    § Perform the audit balances and prepares all works for audit in an orderly fashion
    § When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
    § Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
    § Maintain exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
    § Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
    § Endeavor to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard
    § Assist guests with all inquiries, both hotel and non-hotel related
    § Conduct effective shift briefings to ensure hotel activities and operational requirements are known
    § Maintain detailed knowledge of the activities of the day and alert to any potential problems
    § Maintain detailed knowledge of key occurrence in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
    § Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
    § Consult Log Book for information/request left by outgoing shift
    § Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
    § Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
    § Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
    § Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
    § Record incoming registered mail, telegram, parcel, telex in appropriate file
    § Night staff check mail, message of expected guests against the system/computer and expected arrivals
    § Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures.


    You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven with an extremely proactive and 'switched on' personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible 'can do attitude' who's hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations
    Effective Communication Understanding Differences Teamwork Adaptability Customer Focus Drive for Results

    Job Details

    Job Location:
    Amman, Jordan
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Residence Location: