Deriv.com | Full time
Client Support Executive (Hindi/Urdu/Arabic)
Amman, Jordan | Posted on 03/08/2022
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Your role
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth. Respond to customer enquiries and concerns by live chat and email.
Process applications and customer documentation according to relevant policies and regulations.
Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
File records and documents of customer interactions and customer satisfaction.
Requirements
Willingness to work in rotating shifts, weekends, and public holidays
Excellent spoken and written English communication skills
What’s good to have
University degree in communications, IT, or any related fields
Practical experience in technical customer support
Experience in the financial services or IT industry
Proficiency in other languages
Benefits
Growth-inducing challenges
Productive work atmosphere
Cooperation, support, and empowerment
Career progression opportunities
Market-based salary
Annual performance bonus
Health benefits
Casual dress code
Travel and internet allowances
We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over a million traders from around the globe.
Join us. Grow with us.
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Job Description
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