Your web browser (Chrome 121) is out of date.Cluster Reservation Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Jordan, Amman
Hotel: Amman (AMMHB), King Faisal Bin AbdulAziz Street, 6th Circle, 11195
Job number: 116337
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At IHG, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with IHG
We are seeking a highly motivated and experienced Cluster Reservations Manager to join our team. As a Cluster Reservations Manager, you will be responsible for overseeing reservations for multiple properties within our cluster. This is a key role that requires exceptional organizational skills, a deep understanding of the hospitality industry, and the ability to maximize revenue through effective reservations management.
Responsibilities:
Manage and optimize reservations for multiple properties within the cluster. Implement pricing strategies to maximize revenue and occupancy. Monitor booking trends, market demand, and competitor pricing. Develop and maintain relationships with travel agents and corporate clients. Train and mentor reservation colleagues to ensure exceptional customer service. Utilize reservation systems and tools to track and analyze performance metrics. Collaborate with the sales and marketing teams to drive business and promotions. Prepare and present regular reports on reservations and revenue performance.
Qualifications:
Bachelor's degree in Hospitality Management or related field (preferred). Proven experience in reservations management within the hospitality industry. Strong knowledge of reservation software and revenue management systems. Excellent communication and interpersonal skills. Analytical mindset with the ability to make data-driven decisions. Strong leadership and team management skills. Exceptional customer service orientation. Ability to adapt to a fast-paced and dynamic work environment.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
