CMT Executive

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(Outdoor/Indoor)

• Greet customers and assist them with the shipping or services they need.
• Provide explanations to customers.
• Answer customer questions and provide information or solutions to their problems.
• Take customer orders and process payments, ensuring accuracy and efficiency.
• Maintain knowledge of current promotions or sales incentives and effectively communicate them to customers.
• Inventory management, including restocking shelves and checking for expired or damaged products.
• Handle customer complaints or concerns professionally and resolve them to the best of your ability.
• quote express, freight, domestic shipments and follow up until it arrives, close the case with client, invoice the shipment. 
• Develop and maintain an effective relationship with existing customers.
• Gain new customers.
• Coordinate with operations / CS to satisfy customers’ needs.
• Report competitor’s activities to the sales manager.
• Insure KPIs are met (targets, visits, opportunities, number of new accounts)
• Ensure privacy and confidentiality of customer data in line with the company data security policies Reporting any information that might impact company image, brand, or functioning.
• Collaborate with the team to achieve its objectives.
• Fulfil the customer’s needs and ensure high quality of service delivery.
• Visit customers in their assigned (geographical) areas.
• Grow existing customers and migrate them into higher value tiers.
• Keep record of customer visits and update the CRM system regularly.
• Cross sell and upsell.
• Gain new business.
• Prepare proposal and quotations to customers.
• Promote Aramex service to customers.
• Ensure the integrity and accuracy of data updated in the CRM system.
• Create and regularly update a prospect plan to know where to focus to gain new clients.
• Ensure having valid customer contracts and ensure they are renewed on time.

Requirements:

• bachelor’s degree in business, Marketing, communication, and any related field.
• Excellent communication skills
• Sales techniques
•  Teamwork
• Car is required for outdoor visits.
• Cargo wise and salesforce is a plus.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.