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    Knowledge Transfer Specialist


    Amman, Jordan

    Ref. JB1790394

    Job Description

    Manage, implement and instruct information related to iHorizons solutions; such as user’s guides, documentation and training materials.

    Functional Areas:
    - Design, write and develop content for help and documentation materials.
    - Work with User Experience Manager to revise and finalize content.
    - Research iHorizons software products: this includes talking to knowledgeable staff, such as developers and product managers, attend development and design meetings, play with the software and read software specifications and other design documents.
    - Build online help based on approved content within established guidelines to create the online help files.
    - Update existing documentation as necessary and consults with developers and product managers to keep training material current.
    - Develop, analyze and evaluate training requirements.
    - Develop training plans, curriculum and outlines.
    - Schedule, conduct and deliver training workshops/classes.
    - Arrange classes, seminars, conferences and workshops for trainee upon request.
    - Determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
    - Collect user feedback on documentation and help materials and utilize the information to enhance/develop the training process/material.


    - Excellent command in both Arabic and English languages.
    - Excellent written and verbal communication skills particularly to communicate technical information and ideas clearly and concisely.
    - Ability to review and edit documents for accuracy and completeness.
    - Effective training, teaching and facilitation skills.
    - Ability to determine training objectives and needs.
    - Ability to prepare and develop instructional aides and plans.
    - Strong presentation skills.
    - Willing to travel to Qatar and Riyadh to conduct training classes/workshops for iHorizons clients.
    - Knowledge of/previous experience in SharePoint 2007 is a strong advantage.

    Job Details

    Job Location:
    Amman, Jordan
    Company Industry:
    Information Technology; Computer/Software
    Company Type:
    Recruitment Agency
    Job Role:
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 1 Max: 3
    Residence Location:
    Bachelor's degree / higher diploma