Sr. Picker

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description

Senior Picker is responsible for talabat operations on the ground operations; order fulfillment, availability management and picker performance.

This includes:

• Picker training & process implementation

  
  

• Picker performance management

  
  

• Provide timely feedback on pickers, operations, vendors, etc

  
  

• Ensure manual availability updates are focused throughout the day, following the agreed process and priority

  
  

• Oversee order fulfillment operations, liaise with logistics for dispatching requests (ie. car requests), support checkouts and manage daily tasks

  
  

• Review operational metrics regularly, and understand targets and levers to achieve objectives. 

  
  

• Deep dive into gaps in operations and performance to understand root cause of the issues and implement initiatives to improve.

  
  

Responsibilities

Picker Management

• Address performance daily on (i) replacement compliance (ii) fill rate (iii) failed rate

  
  

• Training on pelican features, processes or order fulfillment according to performance

  
  

• Training on operations, processes, performance kpis, etc for any new pickers

  
  

• Allocate areas/ categories of focus to pickers to manage availability (if applicable)

  
  

• Ensure pickers are adhering to uniform and behavior guidelines

  
  

• Ensure pickers process and fulfill orders as per talabat best practices and standards

  
  

Daily Activities

• Ensure any items unavailable are validated prior to marking as unavailable (& offer replacement)

  
  

• Manage availability for fresh items and categories (i) Fruit & Veg (ii) Meat, fish and poultry (iii) dairy & eggs (iv) Promotion items

  
  

• Ensure KVIs are checked periodically throughout the day and manage availability on pelican accordingly

  
  

• Work with store management to understand stock depth of KVIs and highest OOS products

  
  

• Ensure that any assortment or pricing issues are reported in a timely manner to talabat, i.e: discrepancies between descriptions/prices and barcodes and/or issues with pelican checkout process. 

  
  

• Ensure all talabat related software/hardware is in working condition or raise any issues immediately with local operations team

  
  

Weekly Activities

• Review operational challenges specific to the store and implement solutions with pickers and vendor management (ie. weighted items solution)

  
  

• Monitor and drive all performance metrics (vendor prep time, OOS%, replacement, GMV loss, etc)

  
  

• Review OOS trends and adjust strategy and focus accordingly

  
  

• Work closely with vendor store management to understand supply process and levels

  
  

• Ensure pickers have an efficient schedule/roster with a supply vs demand model that will cater to offers, seasonalities, as well vouchers as well as account for time off as per the agreement carried forward between talabat and the third party company.