Technical Support Specialist
Amman, Amman Governorate, Jordan Technical Support Specialist
About the job Technical Support Specialist
Job Description:
We are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist focused on ERP systems, you will be responsible for providing exceptional technical support to our clients, resolving issues, and ensuring a smooth experience with our ERP solutions. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-centric approach.
Responsibilities:
Provide technical support to clients using our ERP systems via email, phone, or ticketing system. Diagnose and troubleshoot technical issues reported by clients, including but not limited to system errors, configuration problems, and data discrepancies. Perform high-level debugging and analysis to identify root causes of issues and develop effective solutions. Collaborate with cross-functional teams, including developers and implementation consultants, to resolve complex technical problems. Document support cases, solutions, and best practices for knowledge sharing and future reference. Follow up with clients to ensure that reported issues are resolved satisfactorily and provide ongoing support and assistance as needed. Proactively identify opportunities to improve our products and services based on client feedback and support experiences.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field. 2 years of experience in technical support, preferably in an ERP or enterprise software environment. Strong knowledge of ERP systems, including configuration, customization, and integration. Proficiency in troubleshooting and debugging complex technical issues. Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical audiences. Exceptional customer service skills and a commitment to ensuring client satisfaction. Ability to work independently and collaboratively in a fast-paced environment. Experience with ticketing systems and support tools (e.g., JIRA, Zendesk) is a plus. Certifications in relevant ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) are desirable but not required.
Benefits:
Competitive salary and benefits package Opportunities for professional development and growth Dynamic and collaborative work environment
Join our team and be part of our mission to empower businesses with innovative ERP solutions!
