Job Description
1. Receiving inbound and outbound calls from customers and providing quality service to meet customers’ needs and satisfaction.
2. Answering customers’ and non-customers’ inquiries and obtaining full information on what services are being requested to establish business relationship.
3. Promoting – selling – and cross-selling group’s products and services to meet the pre-set target.
4. Updating customers’ records/profiles on the system when needed in order to maintain resourceful records of all customers for statistical, segments and other uses.
5. Ensuring call center service level is met or exceeded at all times in order to attract new customers as well as serving current customers.
6. Working in conjunction with other departments to maintain customer satisfaction so that all customers can serve as references.
7. Working non-business hour shifts.
Salary
· KD 280 fixed salary
Qualifications & Experience
Established in 1955, Easa Hussain Al-Yousifi & Sons co. now operates one of the largest, most diverse commercial enterprises in the Middle East. Besides National Panasonic and Sharp brands the establishment also represents Philco Appliances, York Central Air-conditioners, IBM computers, and a host of other multi-national manufacturers. What started over 50 years ago in a small shop has developed into a Kuwaiti conglomerate with more than 1600 full time employees, a network of some 200 distributors in Kuwait and growth into other commercial areas. Easa Hussain Al-Yousifi also has branches located in the U.A.E.
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