Loading...


    Menu - [Jump to main content]

    Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.

    Customer Service Representative

    Hilti Emirates LLC

    Al Kuwait, Kuwait

    Ref. JB1760757



    Job Description

    To achieve sales objectives by building orders and product range selling where possible by utilizing a consultative selling approach over phone and IT communication to solve customers problems and requirements.

    - Internal and external customer support (desk job)
    - Product & Application questions
    - Walk-in customers, pricing enquiries/verbal request for quotations
    - Processing orders, delivery queries, stock availability
    - Handle all customer complaints & queries
    - Provide high level service while building tong customer relationships

    Skills

    - 5 years previous experience handling customer service, inbound call handling
    - Multi-tasking ability & strong computer skills (email, MS Office Applications, POS)
    - Bilingual: Proficient in English & Arabic an advantage
    - Ability to communicate well at all levels
    - Complaint handling ability
    - Provide added value and service to customers
    - Act decisively in critical situations to ensure customer satisfaction

    Candidate must be based in Kuwait and have driving Kuwait license

    Education

    University

    Job Details

    Job Location:
    Al Kuwait, Kuwait
    Company Industry:
    FMCG; Distributions and Logistics; Industrial
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service and Call Center
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    1
    Job Ref.:
    JB1760757

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 5 Max: 10
    Residence Location:
    Kuwait
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Min: 24 Max: 30