SOC Operations Leadership

• Lead and oversee 24x7 Security Operations Center (SOC) activities, ensuring continuous monitoring, threat detection, investigation, and incident response.
• Serve as the primary escalation point for major security incidents and drive timely resolution.
• Ensure adherence to incident response procedures, runbooks, and escalation protocols.
• Lead operational decision-making during critical incidents and cyber crisis situations.
• Monitor SOC performance against defined KPIs and SLAs, driving continuous service improvement.

Stakeholder & Client Management

• Act as the primary interface between SOC teams, clients, and internal leadership.
• Provide timely and effective communication during security incidents and operational engagements.
• Align SOC services with business risk priorities, compliance requirements, and client expectations.
• Support crisis management, incident reporting, and executive-level escalations.

Team Leadership & Governance

• Lead, coach, and develop SOC analysts and team leads.
• Manage team performance, workforce planning, and capability development initiatives.
• Foster a culture of accountability, collaboration, and operational excellence.
• Ensure compliance with organizational security policies, standards, and regulatory requirements.