VOIP Engineer

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption.

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems.
• Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gateway equipment, if applicable, on all networks.
• Collaborates with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
• Offering a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes.
• Provides expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs).
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Ability to troubleshoot servers and infrastructure equipment.
• Ability to assess networking requirements and provide solutions.
• Ability to make accurate and independent decisions under pressure.
• Experience with a customer service-oriented company.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• The work environment will be 95% indoor and 5% outdoor.
• Perform additional duties as assigned.

• Qualifications:
• Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
  • Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
  • This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level: IAT III
• BASELINE:
  • Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP Security (Cannot be used as a dual qualifier)
  • CompTIA: CASP+ ce: Advanced Security Practitioner
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Security+ ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
• COMPUTING ENVIRONMENT (CE):
  • Cisco: CC-DN-P: DevNet Professional
  • Cisco: CCIE: Collaboration
  • Cisco: CCIE: Enterprise Infrastructure
  • Cisco: CCIE: Enterprise Wireless
  • Cisco: CCIE: Security
  • Cisco: CCIE: Voice
  • (Applicable only to NOC) Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • (Applicable only to NOC) Cisco: CCNA: Collaboration
  • (Applicable only to NOC) Cisco: CCNA: Routing and Switching
  • (Applicable only to NOC) Cisco: CCNA: Voice
  • Cisco: CCNP: Collaboration
  • Cisco: CCNP: Enterprise
  • Cisco: CCNP: Routing & Switching
  • Cisco: CCNP: Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP: Voice
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  • At least five years of practical experience working with network and VOIP technologies
  • A full understanding of Cisco Unified Communications Manager to include voice, video and IM capabilities:
  • Experience working with Cisco Cube and Gatekeeper routers
  • A high level of understanding and experience with data network systems, routing, switching, and layer 2 protocols
  • A solid background with TCP/IP and must be able to troubleshoot all supported voice and video protocols. Experience with managing and troubleshooting Web-Ex is a plus.

• Qualifications:
• Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
  • Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
  • This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level: IAT III
• BASELINE:
  • Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP Security (Cannot be used as a dual qualifier)
  • CompTIA: CASP+ ce: Advanced Security Practitioner
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Security+ ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
• COMPUTING ENVIRONMENT (CE):
  • Cisco: CC-DN-P: DevNet Professional
  • Cisco: CCIE: Collaboration
  • Cisco: CCIE: Enterprise Infrastructure
  • Cisco: CCIE: Enterprise Wireless
  • Cisco: CCIE: Security
  • Cisco: CCIE: Voice
  • (Applicable only to NOC) Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • (Applicable only to NOC) Cisco: CCNA: Collaboration
  • (Applicable only to NOC) Cisco: CCNA: Routing and Switching
  • (Applicable only to NOC) Cisco: CCNA: Voice
  • Cisco: CCNP: Collaboration
  • Cisco: CCNP: Enterprise
  • Cisco: CCNP: Routing & Switching
  • Cisco: CCNP: Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP: Voice
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  • At least five years of practical experience working with network and VOIP technologies
  • A full understanding of Cisco Unified Communications Manager to include voice, video and IM capabilities:
  • Experience working with Cisco Cube and Gatekeeper routers
  • A high level of understanding and experience with data network systems, routing, switching, and layer 2 protocols
  • A solid background with TCP/IP and must be able to troubleshoot all supported voice and video protocols. Experience with managing and troubleshooting Web-Ex is a plus.

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems.
• Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gatew