On Sales
- Develop and demonstrate a comprehensive knowledge of the marketed solutions
- Analyze the market’s potential and determine the value of existing and prospective clients
- Establish, develop and maintain productive and professional relationships with current and prospective customers to generate new business for the company’s services
- Perform cold calls and in-person visits to understand and quantify customers’ requirements
- Lead presentations to potential customers, suppliers and promote Maliatec Solutions, specially IoT & GPS solutions.
- Coordinate sales efforts with marketing, sales management, logistics and technical service teams
- Develop effective proposals, quotations for prospective customers while ensuring proper negotiation in order to close deals
- Meet the Unit’s assigned targets for profitable sales volume and strategic objectives. Achieve assigned sales quota and gross margin.
- Participate in trade shows, conventions, conferences and other events to promote the company’s services
On Customer Service
- Maintain high customer satisfaction levels that meet the company’s standards
- Participate in investigations of customer complaints, respond to all customers’ queries and concerns in a timely manner
- Proactively assess customer need on on-going basis and lead solution selling that best address these needs
On Compliance
- Follow-up on clients agreements, credit limits and mode of payment and abide by them
On Reporting
- Report to management on customer needs, problems, competitive activities and potential for new services
- Report to BUM monthly sales numbers.
- Keep manager informed about products’ performance, opportunities, budget variances and problems that are encountered
On Technology
- Stay abreast of latest technologies, applications, technical services, market conditions, competitors’ and competitive activities, advertising and promotional trends through research and readings
On Sales Coordination
- Issue GIS sales orders on Oracle for Lebanon, make sure availability of goods and ensure selling price is higher than the landed cost
- Place renewal orders for GIS Lebanon
- Communicate with customers on delivery date and follow up accordingly
- Generate statement of account (SOA) as per clients' request
- Create new customer profiles on Oracle for Lebanon
- Prepare quotations, fill related information on Laser Fiche and archive them
- Issue local Purchase Orders (PO) for GIS Lebanon
- Create leads and accounts on Salesforce
On Collection
- Prepare on a weekly basis the collection status report and share with Customer Experience Manager
- Handle collection process for GIS Lebanon
On Client Support
- Train clients on new GPS Systems
On Stock Management
- Consolidate sales order and ensure accurate installation by service center team & Place requisition forms to ensure availabilty of stock
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