Beauty Consultant L''Oreal

Job Purpose Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention. 
Perform duties in accordance with Malia Group policies and procedures


Duties And Responsibilities

- Reach POS weekly/monthly target and maintain raking standard
- Handle the opening and closing of the shop and maintain work area in a clean and organized manner
- Ensure excellent customer service (consultancy, customer complaints handling, returns..)
- Maximize volume and value of sales while dealing with customer
- Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
- Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count..)
- Report important sales rotation, daily sales activities, raised complaints, store activities..
- Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods, launching of new items and reminders about make-up/skin-care appointments)
- Create and update POS clients’ database
- Represent the brand image in a positive and professional way by wearing according to the dress code, clipping the name tag and having make-up on at all times
- Monitor and report to Business Manager competitor's activities such as sales initiatives, new product launches and price changes
- Provide recommendations regarding the improvement of customer sales and retention tools
- Participate in management meetings and take responsibility for sales improvement initiatives

Location: Matn & Kesserwen