General Manager - Lebanon, Jordan & Syria

Job Title

Purpose of the role

Foster the success of the Amadeus Commercial Organization (ACO) cluster of Lebanon, Jordan and Syria to develop a sustainable market leadership. Actively lead the Travel Sellers commercial team and support other business units when required as a Cluster representative.

Responsibilities

• Act as the commercial director of the Travel Sellers business line by leading the commercial teams
• Develop and manage the relationship with the travel agencies and maintain strong ties with key players and accounts
• Lead and inspire the commercial team through guidanceand coaching for optimal performance
• Customers/Market - To be a figurehead in the market with customers and target customers. Establish a reputation as thought leader in the local market.
• Profit and Loss - To be responsible for the growth of the P&L of the ACO (Amadeus Commercial Organization) and the retention and growth of revenues and EBITDA.
• Business Strategy - Lead the creation and fulfillment of the 3 year Long Term Plan and detailed yearly Business Plans including Sales, Marketing, Products, Customer Delivery, People, Finance as well as identifying areas for Business Development and Innovation.
• Operational Excellence - ensure the services provided to customers meet client expectations and SLA's. Seek productivity improvements through local and company initiatives.
• Financial and Legal - ensure the business is run to high administrative standards and low levels of risk in financial accounting, legal contracting, administrative HR issues and in compliance with company and local standards.
• Act as ambassador to Amadeus and represent all business units when needed in front of customers, governmental entities, airlines etc.

The ideal candidate should have the following requirements:

• Bachelor degree from a reputable university. Master's degree an asset.
• A minimum of 10 years of commercial management experience
• Experience in managing senior client relationships and negotiations
• Proven achievements in customer service-driven environments
• Marketing knowledge and experience
• Extensive experience in people management - motivation of individuals and teams, performance target setting and effectively dealing with performance issues
• Knowledge of the Levant market is an advantage
• Knowledge of the travel industry, both on provider and subscriber side.
• Fluency in Arabic and English

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.