With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Demand Planner North Africa
Location: Casablanca, Morocco (Hybrid)
Job Description
This role is an Individual Contributor role who will have operational leadership of Supply and Demand Planning Processes at Galderma NWA.
The Successful candidate will have experience across planning AND customer service domains and will provide exceptional business partnering internally, and ensure Coordination and collaboration across extended supply chain partners (Customers and Manufacturing Sites).
Key Responsibilities
Responsible for driving and implementing business strategy for cluster of markets
- Drives S&OP drumbeat & governance model oversight for Supply/All BUs.
- Developing effective forecasting models based on industry best practices funnelled through a holistic S&OP
- Risk assessment and mitigation (potential risk on supply / overstock) through close monitoring of inventory at all nodes in the supply chain (Factory / Distributor Stock)
- Improve demand forecast accuracy through collaboration with business stakeholders.
- Put in place continuous Improvement model for S&OP to enable supply chain maturity.
Independently Lead and Execute Customer Service Operations for the Cluster
- Ensure smooth order creation & processing in coordination with plants and customers.
- Coordinate and monitor import/export restrictions, bank compliance, and local market regulations.
- Collaborate with Finance and Commercial teams on financial delivery, risk identification and mitigation.
High level of Collaboration across Suppliers and Customers.
- (Phase In Phase Outs, New Launches, Distributor Service Levels, Inventory Health, OOS Minimization)
- Partners with NWA Leadership team to build on and improve process for robustness.
- Will partner with leadership teams to grow cluster revenue through geographic expansion processes by being the interface between strategy, manufacturing and commercial teams.
Critical Performance KPIs:
- Forecasting (FA & Bias),
- Availability Metrics Distributor (OTIF, DOH)
- Stock Provisions & Non Performing Inventory
Skills & Qualifications
- Solid background in Commercial Excellence within different markets
- Proactive and able to manage multiple projects and tasks simultaneously
- 5-8 years in a Supply Chain Planning role (Demand or Production) AND in Customer Service Operations at a reputable international firm. Consumer Goods and Pharma professionals will have an advantage but candidates with backgrounds in any other industry may apply.
- S&OP Leadership must be present in prior experience – either by running an E2e process, or at minimum leading Demand Review meetings for a Cluster/Business Unit.
- The successful candidate must have hands on experience of Importation laws and regulations into African markets including but not limited to Letters of Credit, Import Permits, Preferential FTAs and coordination with suppliers on documentation (BLs, DOs, COA, COO … )
- Prior Experiences of working in Matrix organizations will be highly advantageous for a successful candidate.
- Fluent be in English and French. Arabic would be an advantage
What we offer in return
- You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
- You will receive a competitive compensation package with bonus structure and extended benefit package.
- You will be able to work in a hybrid work culture.
- You will participate in feedback Loops, during which a personalized career path will be established.
- You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability
Process steps
- If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
- The next step is a virtual conversation with the hiring manager
- The final step is a panel conversation with the extended team
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
