Job Description:

Context:

The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. 

He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.

He/she reports to the Project / Care Manager .

Functions:

The Field Support Engineer handles the following tasks:

• Managing customer requests

  
  
  

• Providing technical support

  
  
  

• Providing telephone or remote assistance

  
  
  

• Investigating incidents and problems reported by customers

  
  
  

• Troubleshooting of complex telecommunication systems

  
  
  

• Verifying corrections provided by R& D

  
  
  

• Participating in the technical preparation of roll out or upgrade operations

  
  
  

• Supporting the resolutions proposed

  
  
  

Our expectations for you:

• Degree in Engineering with experience in Telecommunications Systems and/or Information

  
  
  

• Technology or equivalent background

  
  
  

• Knowledge of telecom systems and equipment

  
  
  

• Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware,

  
  
  

• Active Directory, and Information Security is advantageous

  
  
  

• Readiness to travel on a need basis

  
  
  

• Good problem-solving capability, ability to handle changing and often tense contexts

  
  
  

• Communication skills, interpersonal as well as in writing and reporting

  
  
  

• Good English and French languages skills are mandatory

  
  
  

• Team spirit

  
  
  

Competencies and experience in following areas are seen as a plus:

• Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution

  
  
  

• RedHat linux including Virtualization and Containerization

  
  
  

• MS Windows

  
  
  

• IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)

  
  
  

• Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)

  
  
  

• System integration and on-site interventions

  
  
  

• Familiarity with agile methodology and test automation (Robot Framework, Python)

  
  
  

• Radio and terminal platform competence

  
  
  

• Applications and databases

  
  
  

• Open source management

  
  
  

• Airbus Tetra knowledge

  
  
  

• Experience in Help Desk work

  
  
  

Profile:

• Strong internal and external interpersonal skills

  
  
  

• Mobility (travel frequently, world-wide)

  
  
  

• Able to handle changing and often tense contexts

  
  
  

• Availability

  
  
  

• Methodical

  
  
  

• Autonomous

  
  
  

• Close attention to detail

  
  
  

Languages:

• English and French required

  
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.