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Support the successful delivery of IT programs and digital initiatives by providing project coordination, technical support, reporting and stakeholder management. The role contributes to the development, deployment and monitoring of IT solutions while ensuring effective communication, governance and compliance across Morocco & Tunisia operations.

• Support the coordination and deployment of IT programs and projects across the business.
• Assist in the design and development of applications that support business requirements.
• Support client systems integration with the DHL ecosystem through APIs and digital solutions.
• Consolidate and maintain project plans, timelines, budgets and resource requirements.
• Monitor project KPIs, risks, dependencies and action plans to ensure successful delivery.
• Prepare materials, reports and presentations for steering committees and project governance meetings.
• Act as a liaison between IT teams, business stakeholders and external partners.
• Ensure clear, consistent and effective communication throughout project lifecycles.
• Maintain and update project management tools such as Jira, MS Project and Planner.
• Track project deliverables and escalate risks, delays or issues when necessary.
• Maintain project documentation, roadmaps, reports, repositories and archives.
• Ensure compliance with internal standards, governance requirements and IT processes.
• Organize workshops, meetings and program governance sessions.
• Monitor project budgets, expenses and vendor-related activities.
• Collaborate closely with Customer Service, Operations, Sales and Marketing teams to support business transformation and service improvement initiatives.
• Support adherence to Global IT policies and contribute to continuous improvement of digital services and applications.

Master’s degree in Information Technology, Business Administration or related field.

2 to 3 years of experience in Enterprise IT, including at least 1 year within a Digital Factory or similar environment.

Good understanding of project management methodologies such as Agile and Waterfall.

Experience with project management tools including Jira, MS Project, Planner or equivalent solutions.

Strong knowledge of Microsoft Power Platform and Power Apps products.

Good understanding of IT environments including applications, infrastructure and digital systems.

Good command of French, spoken and written.

Strong organizational, communication and multitasking skills.

Ability to manage priorities effectively in a dynamic and fast-paced environment.

Competencies:
Making Customers More Successful: Builds strong customer relationships and delivers high-quality solutions that meet business needs.
Developing Self: Demonstrates continuous learning, adaptability and commitment to professional growth.
Project Coordination: Effectively manages multiple activities, stakeholders and deadlines.
Communication: Provides clear, concise and impactful communication to technical and non-technical audiences.
Results Orientation: Focuses on successful delivery of projects, quality outcomes and business value.
Teamwork: Works collaboratively across functions and contributes positively to team success