BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.

Main activities:

1. Management and Processing via the Resolv tool:

• Ensure the daily processing of individual feedback from installers (RACC/SAV/BTE) via the Resolv tool.
• Contribute to the deployment and adoption of the Resolv tool among all installers for all management activities.
• Manage reported cases and ensure their resolution or appropriate escalation.

2. Ensure the compliance of failure application at the installer back office level:

• Implement and carry out "picking" actions (sampling control) to verify compliance with processes in case of failure (RACC/SAV/BTE).
• Participate in the deployment and application of failure processing procedures with installers.
• Identify discrepancies and propose corrective actions to improve treatment quality.

3. Performance Analysis and Optimization:

• Perform one-time and in-depth analyses on key performance indicators (KPI) for RACC/SAV/BTE activities.
• Identify the causes of KPI degradation and propose improvement strategies.
• Present the results of your analyses and your recommendations to the relevant teams.
   

Profile Sought:

• Mastery of office tools
• Ability to analyze data and draw relevant conclusions
• Knowledge in fixed Telecom / FTTH
•  Rigor and organizational skills
• Autonomy and proactivity.
• Analytical and synthesis skills
• Good written and oral communication skills
• Ability to work in a team