About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
1. PURPOSE
Reporting directly to the Floor Supervisor, the Senior Room Attendant is responsible for the cleanliness and supplying of guest rooms and the comfort of all hotel guests as set by the hotel procedures and standards. The Senior Room Attendant will be expected to maintain excellent quality of work while meeting productivity & Standards expectations
2. RESPONSIBILITIES
a) Conduct self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
b) Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times.
c) Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.
d) Pick-up work assignments from the Housekeeping Department, and review for any questions. Sign in/out on the payroll sheet or swipe id card in/out and floor keys. Report to assigned areas(s) with required keys, equipment, supplies, etc.
e) Clean & Inspect guest rooms following the established procedures and Four Seasons standards.
f) Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
g) Report any damages or repairs and maintenance needed to Hotsos.
h) Report any items found in check-out rooms to Security and Housekeeping.
i) Perform other duties as assigned by management.
j) Check with floor supervisor and Assistant Housekeepers for the list of names of VIP and other guests, Self Inspect all rooms arrivals and Special Attention rooms very carefully, ensuring that all special requests and amenities have been completed.
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