Reporting hierarchically to the Service Desk Manager, your role will be: • Taking calls throughout the IT scope (network, head office and subsidiaries); • User support and advice; • Solving first-level problems in office automation and business applications by repeating the procedures put in place for similar problems already solved; • Managing user requests (receiving, processing, diagnosis and follow-up); • Use and use of the help desk tool. Complementary mission: • Improvement of management procedures (intervention, applications, etc.)With a minimum Bac + 2 computer training, you have a first experience in a similar position. Autonomous and dynamic, you show a real interest in the function. You have perfect command of the Windows environment and office tools, as well as the Google environment. • Technical Skills:Microsoft Windows and Office, Google Apps, ServiceNow • Knowledge of CEGID, Salesforce, or other ERP/M3/INFOR application environments is appreciated. You are fluent in English and French.
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