Assistant Director of Conference & Events

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. 

Main Responsibilities

• Ensures that all calls and sales leads are answered in a timely manner and as per company standards
• Promotes harmony and team work within department as well as with all other departments
• Constantly reviews actual group/function requirements
• Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance
• Provides counselling, coaching and discipline to colleagues as needed
• Provides performance appraisals and feedback as per company procedures
• Assesses and provides adequate training and coaching for all Conference and Events colleagues to enable them to perform their roles
• Prepares weekly and monthly forecasts
• Prepares for the weekly Revenue Meeting
• Ensures that all booking systems are maintained to achieve optimal results
• Tabulates all sales related activities, leading by example
• Monitors team and ensures that team plans and records all sales related activities
• Organises Conference & Event Sales weekly meetings to track conversion
• Organises weekly meetings with Conference & Events Operations team to review on the books outlook
• Keeps up to date with market trends and utilizes all Business Intelligence reports available

Requirements

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a 5-star hotel environment as a leader
• Experience in large events and Outside Caterings of significant size
• Must be excellent in using computer and well versed in all computer applications

If you are interested in joining our team apply today!