Loading...


    Menu - [Jump to main content]

    Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.

    Junior Operations Manager - Al Marjan

    Al Bustan Palace, A Ritz-Carlton Hotel

    Oman

    Ref. JB2032040



    Job Description

    Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

    CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations
    * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    * Provides excellent customer service to all employees.
    * Responds quickly and proactively to employee's concerns.
    * Uses coaching skills throughout the property.
    * Demonstrates self confidence, energy and enthusiasm.
    * Motivates and encourages staff to solve guest and employee related concerns.

    Ensuring Exceptional Customer Service
    * Provides excellent customer service.
    * Responds quickly and proactively to guest's concerns.
    * Understands the brand's service culture.
    * Sets service expectations for all guests internally and externally.
    * Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    * Follows up to ensure complaints have been addressed to the guest's satisfaction.
    * Develops a relationship with all guests to build repeated clientele internally and externally.

    Additional Responsibilities as Assigned
    * Complies with all corporate accounting procedures.
    * Assists GM as needed with annual Quality audit.

    Skills

    High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

    OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    Job Details

    Job Location:
    Oman
    Company Industry:
    Hospitality/Tourism/Travel
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    1
    Job Ref.:
    JB2032040

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 3
    Residence Location:
    Oman
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Unspecified
    Age:
    Unspecified