“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Operations Management: Oversee day-to-day operations and manage BPO performance to ensure daily efficiency.
Strategy Development: Develop innovative strategies for deals and discounts to drive conversions and work towards enhancing customer satisfaction.
Process Improvement: Implement new processes to increase BPO efficiency.
SOP Creation/Update: Update and create Standard Operating Procedures (SOPs) to streamline operations and improve performance.
Product and Optimization Focus: Collaborate with relevant teams to explore opportunities for automating manual tasks and optimizing operations to achieve maximum efficiency.
Performance Analysis: Conduct performance analysis of deals post-implementation to assess effectiveness and identify areas for improvement.
System Proficiency: Stay updated with relevant systems and tools, ensuring a clear understanding of product functionalities and execution processes.
Role Breakdown:
This role offers a unique blend of operations, strategy, and performance analysis, providing an opportunity for growth and development in a dynamic environment.
Operational Work: 40%
Strategy Work: 25%
Performance Analysis: 35%
Minimum 1 year of relevant work experience, with previous experience in operations management and strategy development, preferably in the e-commerce or related industry.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills, with proficiency in English.
Demonstrated ability to work in a fast-paced environment and manage multiple priorities effectively.
Proven track record of process improvement and optimization initiatives.
Proficiency in Microsoft Office Suite and familiarity with relevant tools and systems.
Bachelor's degree in Business Administration, Operations Management, or a related field.
Must be aware of tools:- (Tableau, Advance Excel, Gsheets) SQL is a plus.
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