IT Engineer

About us
At Bazaar, we're on a mission to build an operating system for business across Pakistan, that creates opportunities for retailers, suppliers and workforce across the country. We are continuously working towards cultivating an environment that inspires, empowers and challenges each individual as they take on this road to self-discovery.

We are eager to build the most diverse and creative team - celebrating differences and learning from each other.

About the role
As an IT Engineer, you will provide IT assistance to our colleagues. You will diagnose and troubleshoot software and hardware-related incidents and help our colleagues with their day-to-day IT needs. You will work in main offices within the IT guidelines/processes and be a custodian of the IT department to deliver a high-quality service.

Job responsibilities

• Providing 1st line support to all the IT systems and services provided and used by Bazaar including Warehouse.

  
  

• Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end-users.

  
  

• Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness.

  
  

• Support Warehouse by providing related technical support, including configuration and delivery of required hardware devices (laptop, desktop, MiFi, headset, etc.), resolving hardware and software issues, and responding to daily operational support issues.

  
  

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary, and managing maintenance cycles with vendors.

  
  

• Installation and technical support of new hardware, software, and printers.

  
  

• Implementing and assisting on the rollout of new applications or operating systems.

  
  

• Preparing new laptops, installation & configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes.

  
  

• Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection and wiping of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool.

  
  

• Providing assistance to colleagues with technology-related issues.

  
  

• Enforce the IT policies and procedures and act as a custodian of IT and help educate users on best practices, protect data, software, and hardware to local IT infrastructure.

  
  

• Help in planning in-house or off-site activities, like company and team events, meetups, and conferences.

  
  

What we offer

• A culture that empowers you everyday to take charge and deliver outstanding results
• A power-packed team that develops you to be the best version of yourself
• An opportunity to explore new avenues, break down barriers and execute on own ideas with complete autonomy
• A chance to get aboard the rocketship as revolutionize the Pakistani retail industry
• Rewards based on merit and a flexible work environment with an unlimited leave policy
• A healthy compensation, insurance, and stock options plan to take care of yourself and your families
  At Bazaar, we want to respect and create acceptance for all our colleagues as they are. We are an Equal Opportunity Employer promoting diversity in all its forms (thought, culture, gender and background). Any kind of discrimination is not only condemned but a punishable offense for the company.
  We would encourage you to shoot your shot, dream big and apply away, even if your confidence makes you feel otherwise. We acknowledge Imposter Syndrome as a persistent impediment to career growth and we would not want to lose a candidate like you.