Manager Knowledgebase

About Us:

CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patient's health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease.

Job Overview:

As a Knowledge Base Manager in Customer Success department, you will play a critical role in ensuring that our knowledge base is up-to-date and accessible to all members of our organization and clients. You will work closely with various departments to integrate the knowledge base into our processes and systems, and you will be responsible for driving continuous improvement of our knowledge management framework. If you are passionate about making a difference in healthcare through technology and have the necessary knowledge and management skills, we encourage you to apply for this exciting opportunity at CureMD.

Essential Job Responsibilities:

• Design and own the architecture for the overall knowledge base implementation.
• Assimilate information extracted from SMEs and re-write it into a defined style, ensuring that it is clearly articulated and easy to integrate into proposals.
• Coordinate with cross-functional departments to align knowledge management (KM) strategy with broader organizational learning strategies.
• Ensure legal and operational compliance with all content/database records.
• Work with graphic designers as required, maintaining a strong graphics database.
• Schedule regular reviews of the knowledge base to identify areas that need to be updated/expanded.
• Provide regular training to users of the knowledge base and gather feedback on a regular basis.
• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tools and process advancements.
• Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
• Support the development and implementation of training on KM processes and tools.
• Create and review KPIs for adoption, and usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
• Assist with resource planning as applicable to strengthen and expand KM initiatives.
• Evaluate and continuously improve the KM Framework workflow and procedures as the CureMD scales.
• Be the thought leader on KM Framework implementation within site operations and broadly share learnings and best practices within the organization.
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.

Required Qualifications:

• Bachelor’s or master’s degree in Information Systems, Information Technology, Computer Science, or other related disciplines.
• 3+ years of current proven experience in implementing KM strategies.
• Experience in building KM programs in the technology industry or within technical groups within a large, global organization.
• Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience.
• Experience in leading a team that implemented a knowledge management framework.
• Excellent project management skills
• Strong written English language skills.

Compensation and Benefits:

• Competitive base salary and yearly bonus.
• Health benefits (Outpatient, Inpatient, Maternity).
• Provident Fund company matches up to 8% of the base salary.
• Company-sponsored trainings, workshops, education, and development programs.
• Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing.
• Commuter support, supportive workspaces, gym facility, and daycare.