Pakistan Quality Assurance Manager

Job Title : Pakistan Quality Assurance Manager

Location: Jaranwala, Pakistan

Reports To: Director Quality, EMEA

Direct Reports: 4

Workplace Type: On-site

Company Background:

Rafhan Maize is an affiliate of Ingredion Incorporated in Pakistan. Our strategy is a unique blend of volume growth and operational excellence. We are pursuing tri dimensional strategy to grow organically, geographically and by broadening ingredients portfolio. If you are inspired by professional challenges and the rewards that come from a high level of performance, then Ingredion (Rafhan Maize) is the company for you. At Ingredion (Rafhan Maize) you can be a member of a globally connected team inspired to achieve great things.

We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Pakistan Quality Assurance Manager will be responsible for leading a group of plant quality managers to deliver the goals and expectations of their roles: safely, responsibly, consistently and cost effectively test and produce products that meet all applicable government, customer and company expectations. Incumbent will support and drive the plant quality managers to ensure the plant execution of the IPS Quality Pillar delivers the continuous improvement of results for: in-process rework/downgrades; first pass compliance (FPC) metrics; customer complaints; internal/external audit results. 

Core Responsibilities:

Leadership Skills:

• Embed in the weekly and monthly quality team meeting routines to support quality mangers to lead all aspects of plant Quality Assurance (QA) and Quality Control (QC).
• Provide leadership and guidance to the plant quality managers and plant managers to understand, implement, and sustain the Ingredion Performance System (IPS – Ingredion’s Operational Management System) pillars in order to achieve goals and operate within the annual department budget and goals.

Sustainability:

• Provide clear priority setting that is aligned with business strategy, engaging plant quality mangers and their teams in driving sustainable solutions and effective routines.
• Support the quality managers with clear and consistent communication so they are able to deliver to all levels of the plant organization.
• Participate in the Global Tier 5 Monthly calls for the segment and global quality (Quality Council).

Strategy:

• Verify the IPS Reliability Pillar requirements are known and in place for the quality team. Build working relationships with the regional Engineering/maintenance teams to align on strategy and goals.
• Improve and develop the segment quality culture. Coordinate Quality Month activities and communication for the cross functional segment teams. 
• Collect and cascade best operating practices (BOP’s) for quality.
• Support Global and Segment Quality strategic initiatives.

Stakeholder Management:

• Build a strong working relationship (meeting routines, formal/informal communication, defined ways of working) with the manufacturing directors and plant managers that are responsible and accountable for the same plants as your quality managers. They are your critical internal customers.
• Ensure the IPS Management Pillar requirements are known and in place for the quality team. Build working relationships with the regional IPS teams to align on strategy and goals.
• Interface with other functional teams at the segment level to collaborate on problem products and resolve manufacturing quality challenges.

Safety:

• Verify IPS Safety Pillar requirements are known and in place for the quality teams. Build working relationships with the regional EHS teams to align on strategy and goals. Drive quality EHSS management and achieve all EHSS targets and ensure zero recordable incidents.

Build Great Talent:

• Verify IPS HR pillar requirements are known and in place for the quality team. Build working relationships with the regional HR teams/HRBP to align on strategy and goals. Provide leadership in developing, coaching, and supporting the plant Quality teams to inspire potential and deliver strong performance. Identify and/or scout talent for quality roles.  Build Great Talents.
• Verify plant employees receive training to comply with IPS quality pillar. Verify compliance of internal and external training to meet regulatory and customer requirements.
• Verify that the Quality Managers are the owner of the IPS Quality Pillar.  Provide guidance and verify execution of their roles and responsibilities are completed by the plant quality managers.

Mandatory Requirements:

• Bachelor’s degree or higher. Prefer a degree in a Quality, Engineering, Science or Food Technology discipline.
• Minimum eight (8) years in a leadership role with relevant experience is required.  Cross functional experience in Quality QA/QC supervisory role, manufacturing, engineering, Continuous Improvement (CI), Quality Analytics, or Supplier Management (SQA) roles a plus.
• Strong background and experience in food processing, food industry, food law, and food safety.
• Fluent in English. In regions where multiple languages are spoken, proficiency in other languages is a plus.
• Strong META5 leadership abilities with a strong will to succeed and well-organized, detail orientated
• Excellent verbal and written communication skills required with proven ability to work cross-functionally within operations (manufacturing & supply chain) as well as with innovation and commercial across multiple cultures and locations.
• Experience in leading strategies and implementing standards to drive improvement.
   

Desired Requirements:

• Proficiency in IPS / ISO 9001 / ISO 17025 / HACCP / GFSI Schemes (FSSC 22000/BRC/IFS/SQF) / Halal / Kosher / Organic / Six Sigma or Lean Manufacturing
• Knowledgeable in GMP’s, inspection/auditing guidelines, sanitation, food regulations, pest control, and product safety.
• Proficiency with Microsoft Office Applications

Desired Behavior & Skills:

• Ability to lead by example and able to balance Ingredion quality standards with cost impacts to the plant and not jeopardize the company reputation.
• Ability to lead through influence and align multiple stakeholders behind compelling plans – reduces complex issues to simple principles to gain alignment and understanding. Strong problem-solving skills using advanced statistical techniques.
• Customer focused – balance customer and regulatory needs with business goals. Seen as a credible technical leader in customer and/or external interactions.
• Data driven – able to utilize data to make decisions to improve quality / customer lead times, optimize inventory and minimize complexity / reduce costs.

Relocation Available: