Role: The role is responsible in overseeing and guiding a team of contact centre representatives to deliver exceptional customer service. This role aims to lead, motivate, and support the team in achieving performance targets, maintaining service standards, and fostering a positive work environment. By providing leadership and coaching, the Team Leader contributes significantly to the efficiency, productivity, and service quality of the contact centre.
Technical Skills
•Problem Solving Skills
•Presentation Skills
•Proficiency in contact center technologies and CRM systems
Competencies:
•Leadership skills
•Customer Focus
•Drive for Results
•Disrupt and Challenge
•Accountability
•Strategic Thinking
•Adaptability
•Preferably Bachelors degree in business or administration management
•5+ years of experience working in contact center and 2 years as Team Lead
•English (Native or Fluent), Arabic (preferred)
•Ability to make administrative and procedural decisions.
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