Job Description
For our customer, we are looking for a skilled Support and Maintenance engineer.
As a Support and Maintenance Engineer working with the customer project support team in Qatar, you will ensure efficient operation and maintenance of the company implemented Digital Identity & Trust Services solution to provide and sustain operational excellence. In addition, you will perform the Network Administrator role as a backup.
NB: The starting date would be on the 1st of May, 2024.
Responsibilities:
- Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
- Ready to work on 24/7 Shifts.
- Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
- Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
- Ensure accurate historical incident data storage with quick access for problem solving.
- Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
- Engage in software acceptance and integration before site deployment.
- Participate in product migration and deployment at customer sites.
- Perform Network Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining and troubleshooting computer networks to enhance the network’s security policies and meet organizational requirements.
- Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
- Train customers and other Company team members on the solution and technology whenever required.
Job Details
- Job Location
- Qatar
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified