Application Support and Maintenance Engineer - System Administrator

For one of our customers, we are looking for a skilled Support and Maintenance Engineer.

As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of Company's implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.  In addition, you will perform the System Administrator role as a backup and engage in PKI roles as a CA/RA operator. 

37 Months Contract

Responsibilities:  

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure. 
• Ready to work on 24/7 Shifts. 
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed. 
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA. 
• Ensure accurate historical incident data storage with quick access for problem solving. 
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports. 
• Engage in software acceptance and integration before site deployment. 
• Participate in product migration and deployment at customer sites. 
• Perform System Admin role as a backup for the main resource whenever required.  Main responsibilities include maintaining and managing all server hardware and software systems and their performance and availability. Troubleshoot and resolve infrastructure issues in a timely manner, ensuring minimal disruption to operations. 
• Execute day to day CA/RA operations as per documented operational check lists.  
• Support the execution of the operational key ceremonies and the overall PKI management cycle.  
• Provide routine certification services such as customer services and document control processes relating to Subscriber Certificate registration, generation, and revocation. 
• Interact with applicants and subscribers, managing the Certificate request queue and completing the Certificate approval checklist. 
• Support the PKI administrator in various technical PKI activities (incident handling, testing,).  
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment. 
• Train customers and other Thales team members on the solution and technology whenever required.